Advice appreciated

fisherjim

The Royal Clifton Hotel Southport is part of The Britannia Hotels Group voted by Which 8 years in a row the worst hotels in the UK, I wouldn't get too reliant on a cancellation they are not renown for their customer care skills.

The lack of keeper liability is the best bet.

downliner

fisherjim said:

The Royal Clifton Hotel Southport is part of The Britannia Hotels Group voted by Which 8 years in a row the worst hotels in the UK, I wouldn't get too reliant on a cancellation they are not renown for their customer care skills.

The lack of keeper liability is the best bet.

I would've thought the violation of PoFA was the winning ticket as it even says on the letter

Event 25/07/2021
Issued 10/08/2021 

And I received on the 12th so outside of the 14 days permitted. 

Redx

All in the newbies FAQ sticky thread and yes Umkomaas knows the score !! It's the golden ticket scenario

He is telling you to sit and wait for the Popla code , but don't sit too long

Reformation is happening in summer 2022 , the government consultation closed a week ago

fisherjim

downliner said:

fisherjim said:

The Royal Clifton Hotel Southport is part of The Britannia Hotels Group voted by Which 8 years in a row the worst hotels in the UK, I wouldn't get too reliant on a cancellation they are not renown for their customer care skills.

The lack of keeper liability is the best bet.

I would've thought the violation of PoFA was the winning ticket as it even says on the letter

Event 25/07/2021
Issued 10/08/2021 

And I received on the 12th so outside of the 14 days permitted. 

But they don't have to comply with the PoFA which just means they can't hold the keeper liable, if the driver is disclosed they can then hold that person liable and still proceed.

patient_dream

It's part of The Britannia Hotel Group who are blasted all over the net for being a disgrace.

Even the Britannia web site wants you to use an email form. 
https://www.britanniahotels.com/contact-us

Why do that wheb you can go straight to the top

Google > CEO email address Britannia hotels

KeithP

downliner said:

KeithP said:

The first thing to do is complain to the hotel.

Explain to them that you visited their place to make an enquiry about a possible future booking and for simply showing an interest in their hotel you have been rewarded with a Parking Charge Notice for £100.
Ask then to cancel this. 

Ignore PE's request for driver details.

You must exhaust your complaint with the hotel before doing anything else.

Problem is I can't get through to them at all. They really want me to phone the premium rate number but i've read a lot of reviews on TrustPilot and TripAdvisor that they never ever get through to the manager and the Premium number is just another attempt to elicit money from people who may want to inquire. 

Nothing Royal about the Royal Clifton Hotel lol. 

 Then why not complain to the top, as @patient_dream suggests...

patient_dream said:

...you can go straight to the top
Google > CEO email address Britannia hotels

I still maintain getting this cancelled by the car park owner is far simpler than the extra work PoPLA needs.

Even if it doesn't work, what have you lost? Just an hour or so.

Coupon-mad

But you will win at POPLA as long as that letter was the PCN and not headed ‘reminder’.

The lack of keeper liability is the best bet.

I would've thought the violation of PoFA was the winning ticket as it even says on the letter 

Same thing!

D_P_Dance

Problem is I can't get through to them at all. 

Not even by letter?