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Android Hard Reset - No Access to Screen - Options?
cloud_dog
Posts: 6,344 Forumite
in Techie Stuff
Hi
Hoping one of you excellent guru's out there might be able to help. My child has dropped a glass bottle on to their Moto G9 Play. The screen is badly damaged but worse, it is constantly detecting pressure on the screen and inputting numbers/characters or executing functions depending on if you can momentarily get a screen display. We need to send it away for 'fixing' (although I think it is beyond repair) and I want to do a factory / hard reset before sending it off. Unfortunately I have no way of doing this via the normal method (settings or using the power/up/down keys).
Is there another option that does not require selections to be made on the phone?
Hoping one of you excellent guru's out there might be able to help. My child has dropped a glass bottle on to their Moto G9 Play. The screen is badly damaged but worse, it is constantly detecting pressure on the screen and inputting numbers/characters or executing functions depending on if you can momentarily get a screen display. We need to send it away for 'fixing' (although I think it is beyond repair) and I want to do a factory / hard reset before sending it off. Unfortunately I have no way of doing this via the normal method (settings or using the power/up/down keys).
Is there another option that does not require selections to be made on the phone?
Personal Responsibility - Sad but True 
Sometimes.... I am like a dog with a bone
Sometimes.... I am like a dog with a bone
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Comments
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By "using the power/up/down keys" do you mean that this
https://www.motorola-support.com/uk-en/?page=device/motorola/moto-g9-play/topic/reset/external-reset/1
doesn't work? Note that the phone has to be powered off before the reboot.0 -
I can get so far using the power/volume keys, i.e. back to the point with the android robot and 'no command' but I cannot then do anything (volume up and power). It just sits at android robot and eventually rebootsPersonal Responsibility - Sad but True
Sometimes.... I am like a dog with a bone0 -
Use your Google account to do a remote erase on the phone as you would if it was lost / stolen for example.
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I looked for that in the Google Device Manager but couldn't see that option. Will Google some more. Thanks.Personal Responsibility - Sad but True
Sometimes.... I am like a dog with a bone0 -
It’s possibly just a diy job to replace the screen, depending how skilled/confident you are. Then, you would not need to do a hard reset.
No reliance should be placed on the above! Absolutely none, do you hear?1 -
Interesting, thanks. Might have a google to see how and what cost might be involved.Personal Responsibility - Sad but True
Sometimes.... I am like a dog with a bone0
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