Issue with Aldi

ralphy1967

I'll try and be brief here. I ordered a gazebo from Aldi on 9th August, the email receipt stated I would receive it 2-7 working days, I haven't received it, I have been told it is being held at the delivery companies hub (XDP) and maybe damaged so it will not be getting delivered to me, Aldi and XDP have not been in communication about this so how Aldi know this is beyond me. I spoke to Aldi on 29th Aug, they have told me they will cancel the order and ask for delivery company to send it back. The issue I have is I have to wait for the courier to deliver it back to Aldi, then wait up to 14 working days for a refund. The courier company have had the item for a total of 13 days and I have no confidence in them or Aldi for a swift outcome. Am I being over the top or unreasonable and should sit back and let things happen or should I be more pushy about all of this.

Thanks Marty

pinkshoes

How did you pay for it? How much was it?

IvanOpinion

As soon as it was determined that it was damaged and would not be delivered should have been when they refunded.  Maybe they are trying to source another undamaged unit?

ralphy1967

I've spoke to both Aldi and courier and both dont know what had happened and why. That is why I cancelled the order 

ralphy1967

I paid £190 for it, that included £10 delivery fee and I used debit card. 

ralphy1967

pinkshoes said:

How did you pay for it? How much was it?

I paid £190 that included £10 delivery and I used debit card