WINDOWS 10 NOT RECOGNISING PHOTOGRAPHS FROM SAMUNG A41 MOBILE PHONE AFTER UPDATE

tammy66

I am running windows10 version 20H2 OS build 19042.1165, mobile phone samsung A41

windows has stopped recognising photographs transfered from my phones camera to my pc all images are .jpg this seems to have happened after a recent windows update it says the files are corrupted, all photographs on pc prior to update are ok also when trying with a digital camera everthing is fine 

I have tried to delete update but cannot the update The update  is Servicing Stack10.0.19041.1161

 Thanks

wongataa

Have you tried opening the images on another computer?

Have you tried opening the images on the phone?

What software are you using to open the images on the computer?  Have you tried different software?

Neil_Jones

tammy66 said:

I am running windows10 version 20H2 OS build 19042.1165, mobile phone samsung A41

windows has stopped recognising photographs transfered from my phones camera to my pc all images are .jpg this seems to have happened after a recent windows update it says the files are corrupted, all photographs on pc prior to update are ok also when trying with a digital camera everthing is fine 

I have tried to delete update but cannot the update The update  is Servicing Stack10.0.19041.1161

 Thanks

Right-click on an image and open with Paint.  Sounds like you're opening image files in the wrong program.  The Servicing Stack thing is a red herring.

tammy66

wongataa

i tried opening the images on another spare  computer which had not been updated for a while and there was no problem however the computer updated itself and the problem was on the spare computer

tammy66

Neil_Jones

I have tried what you said and they now open,its very strange that in all the years i have downloaded photographs from my phone i have not had to do this ,but theyare downloaded now

thank you

neilmcl

tammy66 said:

Neil_Jones

I have tried what you said and they now open,its very strange that in all the years i have downloaded photographs from my phone i have not had to do this ,but theyare downloaded now

thank you

No real reason to download images directly from your phone. With the assumption that they're backed up on your Google account (in their full size), simply open up Google Photos from your browser and download them from there if or when you wish.