Smart meter accuracy

wild666

Gas smart meters still use cubic meters and 1 cubic meter if roughly 11.4 kWh so if you've changed your cooker to electric your gas usage will drop and your electric usage will increase. Have you used more gas since changing the cooker? If not! If it's the same for gas then there is a fault somewhere either a gas escape after the meter or the meter is faulty. The fault could be intermittent and when checked shows normal but when fitted to a property it shows periods of running fast then normal. Do you have an IHD for the smart meter? It's a small device you plug into the electric and it read the usage, mine fell into the water during the 2015/16 floods.

I read my meters weekly and they show roughly the same usage every week, around 37 kWh electric and 12 kWh gas in summer. Same electric in winter but around 150 kWh gas in winter per week. 

dogshome

Smart can go Rogue  -  Search this forum for the title Rogue Meters

The old analogue gas meters were powered by the gas passing through them  -  Smart meters are battery powered and the if Electronics fail they can record 'Phantom' use, even with the Gas switched off at the main

Forget.Hot Water, Baths & Showers for 48 hours, and read the meter twice a day.

If you see any rise in Consumption report it to your supplier immediatly

 

Gerry1

dogshome said:

Smart can go Rogue  -  Search this forum for the title Rogue Meters

Especially this one !

CaraLock

kash42 said:

Hi all, has anybody had any issues with inaccuracies with their smart meter readings. Our current readings with our new supplier are 4 times The KWH than they were last year for the same months for gas. We actually got rid of our gas stove and cooker and opted for electric oven and job so no idea why our gas usage would now be 4 times as much in KWattage except to think that the meter isn’t accurate.
Anybody know if this can happen and how I go about negotiating the cost of this with the supplier? Thanks 

We changed our power supplier, and the first reading of the smart meter was rogue, it was 4000 units too high for our gas for the first quarter, 18 times higher than for the second quarter, though it took a long time to find out what had happened. Hopeless to apply to the official complaints department, hopeless ringing up, nothing but silence or phones being put down, when dealing with my husband, who is nearly 84. He was extremely upset, and the company was very intimidating. The gas was demanding £1500 over what he had already paid, and tried to put up the direct debit from £107 a  month to £320. The whole thing was obviously absurd. I rang Citizens Advice, who put me through to someone (in the company) who actually dealt with this problem.  Citizens Advice are on the whole brilliant, they kept me on the phone while they got through to someone who was very efficient, and also pleasant. My husband did not know how to read the smart meter, but he does now! What is really strange is that on "another screen" the company had the correct opening reading. Get everything down in writing, go to someone in authority, keep your old bills....

[Deleted User]

CaraLock said:

kash42 said:

Hi all, has anybody had any issues with inaccuracies with their smart meter readings. Our current readings with our new supplier are 4 times The KWH than they were last year for the same months for gas. We actually got rid of our gas stove and cooker and opted for electric oven and job so no idea why our gas usage would now be 4 times as much in KWattage except to think that the meter isn’t accurate.
Anybody know if this can happen and how I go about negotiating the cost of this with the supplier? Thanks 

We changed our power supplier, and the first reading of the smart meter was rogue, it was 4000 units too high for our gas for the first quarter, 18 times higher than for the second quarter, though it took a long time to find out what had happened. Hopeless to apply to the official complaints department, hopeless ringing up, nothing but silence or phones being put down, when dealing with my husband, who is nearly 84. He was extremely upset, and the company was very intimidating. The gas was demanding £1500 over what he had already paid, and tried to put up the direct debit from £107 a  month to £320. The whole thing was obviously absurd. I rang Citizens Advice, who put me through to someone (in the company) who actually dealt with this problem.  Citizens Advice are on the whole brilliant, they kept me on the phone while they got through to someone who was very efficient, and also pleasant. My husband did not know how to read the smart meter, but he does now! What is really strange is that on "another screen" the company had the correct opening reading. Get everything down in writing, go to someone in authority, keep your old bills....

With the greatest respect, your problem sounds like an administrative error. On the change of a supplier, the two suppliers have to use the same reading to open and close your accounts. I have just changed my gas supplier and they have informed me of the smart meter reading used on switch which my old supplier has billed against. It is highly unlikely that a smart meter will go wrong on change of a supplier. The most likely reason is that the account has been set up incorrectly which can happen with any meter. That said, I pleased that the problem has been resolved.