Lastminute.com partial refund offer

Westin

adyble said:

We booked a long weekend in Austria as they are on our green list. We didn't realize until 2 days later that Austria will not let us in because of covid, so we cancelled our booking 2 weeks before due to depart.  They have offered just over half the money but there is no way that they have lost out except for some admin time.  It seems that because they are a Swiss company they are not governed by UK laws.  We have not accepted the refund and when we spoke to them they said they would escalate it which of course the haven't.  The have now processed the partial refund but we didn't ask them to. I've asked the credit card company to recover the money but I'm sure that's a long and difficult job.  I'm surprised there was no warning to try to prevent us making a booking that we weren't able to go on. I'd be quite happy accept an admin fee from them.

If flights were included then they likely were non-refundable.  That would eat up a lot of the cost.

Sadly I don't think the credit card route will be successful for recovery.

adyble

I'm resigned to the fact we will just have to accept what they offer and learn from it.

Upsidedownandaround

adyble said:

I'm resigned to the fact we will just have to accept what they offer and learn from it.

Unfortunately that appears to be the case here. We all make mistakes and when we do the improtant thing is learning from  them.

I'd add it would also be a more valuable lesson if you also learnt not to involve third party websites based in foreign countries who have notoriously bad customer service when making future bookings.

Even ignoring the entry restrictions issues you experienced you would have probably experienced problems if any other issues arose between now and your flights that you needed to contact them about.