Thoughts on chances of ticket refund.

MasonJar

Morning all,

We booked tickets for BBC Gardeners World in 2020 which was obviously cancelled. It was then transferred to new similar dates in 2021. As were still planned to go we didn't request a refund.

Fast forward to this year and we also had the new dates cancelled and transferred to a date at the end of August. With one thing and another, this slipped our minds until yesterday when we actually received e-tickets. Unfortunately we can't go to the new date.

In my mind we should still be eligable for a refund of our original tickets because the original event didn't take place and ther terms of purchase suggested this was the case. However, it seems that the new show had a window in which we had to claim a refund before we accepted the new date and terms by default.

What are people's thoughts on this? It seems to me that they cannot really impose terms and conditions by default and that if they really wanted a window of acceptance then it should have been that tickets were automatically refunded if you didn't contact them.

The problem is that the show starts tomorrow so I really have to do something today to try and get our money back. The added complication is that the ticket agent has changed although the promotor hasn't.

Jeremy535897

These things all depend on the detailed terms and conditions, but I suspect you have answered your own question:

With one thing and another, this slipped our minds until yesterday

MasonJar

Jeremy535897 said:

These things all depend on the detailed terms and conditions, but I suspect you have answered your own question:

With one thing and another, this slipped our minds until yesterday

Granted but then considered the event has not yet passed I'm still not sure they can impose an entirely new set of terms and conditions either.

Upsidedownandaround

MasonJar said:

Jeremy535897 said:

These things all depend on the detailed terms and conditions, but I suspect you have answered your own question:

With one thing and another, this slipped our minds until yesterday

Granted but then considered the event has not yet passed I'm still not sure they can impose an entirely new set of terms and conditions either.

That works both ways though.

Even if you think you should be entitled to a refund out with the period they have stated tickets were refundable it’s not really reasonable to expect that still to apply less than 48 hours before the event when new tickets have been issued in your name.

Jeremy535897

As I said, it depends on the terms and conditions, but if there was no coronavirus, and you had simply forgotten about the event until the tickets arrived, I assume you would not have expected to get a refund.

Thrugelmir

MasonJar said:

What are people's thoughts on this? It seems to me that they cannot really impose terms and conditions by default and that if they really wanted a window of acceptance then it should have been that tickets were automatically refunded if you didn't contact them.

Majority of people no doubt still wish to attend the event. Organisers therefore cater for them. Than cause an unnecessary adminstrative burden that has to be paid for.  Time being better spent on the event itself once the event draws close. Not reading a communication is down to the individual themselves that's where the buck stops. 

sheramber

Having tickets gave you priority for the new date.

They needed to know if you were cancelling so they could offer tickets to others who now wanted to attend.