Just found out my claim from 2019 was approved 24 August 2021 at 2:47PM in Reclaim PPI & other insurance 4 replies 231 views

jimbogreen

Hi all,

So I just received I piece of old post, from 2019 from Canada Square Operations. On it I had two claims one which was unsuccessful but one that was. I now need to see how I go about claiming this money. 
I tried calling Barclays but they said the claim pre dates when they took over egg assets. Does anyone have a way to contact Canada Square or know who I could get in touch with?

Thanks so much!

James

[Deleted User]

https://www.citibank.co.uk/personal/complaints-egg.do

Citi Bank is Canada Square

It looks like you need to message them at the moment as their PPI number is shut

jimbogreen

Yeah I called them and they said it was before they took over. Not sure who to contact now!

dunstonh

jimbogreen said:

Yeah I called them and they said it was before they took over. Not sure who to contact now!

You say the letter upholding the complaint was from 2019.  So, they were responsible for it otherwise they wouldn't be agreeing to pay redress.

Egg, CitiFinancial, Future Mortgages or Citi Card Payment Protection Insurance (PPI) all fell under Canada Life Operations and it appears the address hasn't changed since 2019. Their phone lines are off according to the website (blaming Covid still).  So, the contact address should be the same as on the letter.

london21

 FOS Financial Ombudsman Service might be able to help.