Just found out my claim from 2019 was approved

Hi all,

So I just received I piece of old post, from 2019 from Canada Square Operations. On it I had two claims one which was unsuccessful but one that was. I now need to see how I go about claiming this money. 
I tried calling Barclays but they said the claim pre dates when they took over egg assets. Does anyone have a way to contact Canada Square or know who I could get in touch with?

Thanks so much!



  • https://www.citibank.co.uk/personal/complaints-egg.do

    Citi Bank is Canada Square

    It looks like you need to message them at the moment as their PPI number is shut
  • Yeah I called them and they said it was before they took over. Not sure who to contact now!
  • dunstonh
    dunstonh Posts: 116,231 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    Yeah I called them and they said it was before they took over. Not sure who to contact now!
    You say the letter upholding the complaint was from 2019.  So, they were responsible for it otherwise they wouldn't be agreeing to pay redress.

    Egg, CitiFinancial, Future Mortgages or Citi Card Payment Protection Insurance (PPI) all fell under Canada Life Operations and it appears the address hasn't changed since 2019. Their phone lines are off according to the website (blaming Covid still).  So, the contact address should be the same as on the letter.

    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • london21
    london21 Posts: 2,096 Forumite
    First Anniversary First Post Name Dropper

     FOS Financial Ombudsman Service might be able to help. 

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