Jetstream boat trips Medway/Southend

Booked on a boat trip with Jetstream tours in the Medway/Southend area.  They cancelled due to weather, fair enough.

But what is not fair enough is that they will not refund the family ticket, they will only offer to rebook. The trip runs once a week, so for those on holiday for a week a rebook isnt possible this stay, and as we are about 200 miles from home we cant just visit for a day to take the tour.

So the money for our family ticket is mow effectively lost, but I suspect they know about this situation and the policy to not offer refunds is a nice earner for them.

Are there any options for getting my money back from these pirates.

And a warning to others, avoid at all costs unless you are local, in which case you probably know about their reputation.

Comments

  • Alan_Bowen
    Alan_Bowen Posts: 4,841
    Name Dropper First Anniversary First Post
    Forumite
    If you paid using a debit or credit card, contact your bank. Although an offer was made, I suspect many are in your situation where an alternative date is simply not an option
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