Resolver Consumer Mediation

monone

Several months ago I contacted Resolver following MSE glowing recommendation and spent hours obtaining, copying and sending information to support my claim regarding Jet2 cancelling my return flight from Faro to Newcastle despite other Jet2 flights to other UK destinations still flying. The result after several more exchanges I have to make a claim through the Portuguese equivalent of the CAA is this correct and if it is can anybody give me advice. Frankly I really wonder if its worth it now we have left the EU and what implications regarding claims can be taken from this. FYI the Portuguese site is not user friendly for UK citizens! Scre out of 5 for resolver -5?

[Deleted User]

Never use a third party to submit a complaint is about the best advice that can be offered. It just puts a barrier between you and the company.

monone

OK noted can you advise from your experience how you  handled so I can have a go.
Thanks for responding so quickly.