Packaged Account

5 Posts

Hi there ... I was wondering if someone more au fair with this stuff might be able to help me.
I recently filled out a resolver form to reclaim money on a rather expensive packaged account from NatWest.
I recently filled out a resolver form to reclaim money on a rather expensive packaged account from NatWest.
Turns out I’d had it YEARS and tbh I didn’t realise it was costing me so much until 2016 when I switched. The bank is saying it sent me a letter saying I’d been switched and because I hadn’t complained within three years they don’t have owe me anything. But the truth of it is I didn’t realise I was paying so much for the account - so much so I NEVER used any of the things I was paying for.
Should I go to the Financial Ombudsman or is it a waste of time. The reason I’m claiming now is because I didn’t realise I could claim!
Any help is much appreciated x
Any help is much appreciated x
0
Latest News and Guides
Replies
He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.
-Harold Wilson
The thing is, not all of us are as good with knowing our rights of where we stand with certain things. Admittedly it may seem cretinous to some but it’s surely the responsibility of the bank not to just apply changes without explanation?
Thanks for the advice though - genuinely appreciate it
For example, since around 2012, Natwest were sending out annual PBA benefit letters outlining what you have on your account and that you can change to a conventional account if you feel a PBA is not suitable. So, they would have been writing to you each year saying you can move to a non PBA. Originally, you would have agreed to it. it was not automatic. You probably had some sales pressure put on you and caved.
He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.
-Harold Wilson