PLEASE HELP- TUI holiday

lilyashby2002

I recently booked a holiday with TUI and due to corona tests not coming back I couldn’t make the flight, these tests were booked with chronomics who tui recommended. 

After so many phone calls we were offered a re booking of the holiday but we were unable to do this as my partner is going back in the marines September 6th and had no idea when we would have time off due to deployments etc.

I finally gave in a rebooked I was going to go on my own but TUI then said I can’t re book as I didn’t want to the first time they asked. I have proof of employees saying multiple times I can have a new holiday free of charge after we initially said we couldn’t and asked for a full refund but they won’t change their minds. 

I’m 18 and have lost £1,600 I really can not afford this my insurance has offered no help, a charge back cannot be done as it’s with ATOL I’ve  emailed everyone and completely ran out of ideas. 

Does anyone have any suggestions? 

Alan_Bowen

This is the UK holiday board so suggest you re post on Overseas Holidays where lots of people have lots of experience with TUI.