eBay (lack of) buyer protection (Yodel non-delivery)

itm2

custardy said:

itm2 said:

born_again said:

itm2 said:

I've contacted Amex and asked them to process a chargeback. This does seem like the nuclear option but I don't seem to have any others remaining.
At least now I know that eBay and Paypal buyer protection don't offer any protection from non-delivery of purchased items.

Be prepared fr that to fail on the basis it was delivered. If they work in the same way as Visa on card regulations. It does not matter where it was delivered, just that they have proof of delivery.

In reality seller needs to take it up with the delivery co, as they had the contract with them to deliver to your address.

The seller has long since stopped responding to me, and since eBay has closed my dispute in their favour I guess they have even less reason to now.
So basically if the delivery company screws up and delivers to the wrong address it seems it's the buyer who loses out. Doesn't sound much like "buyer protection" from either eBay or Paypal :0(

Theres 2 sides. If they refunded when an item shows as delivered. Whats the basis if the seller disputes?
To be blunt. These are the risks with these cheaper carriers. Whilst the likes of RM can screw up just as much. You at least have some form of customer service/bricks & mortar presence to chase up.
As you (and I) have found out dealing with Yodel it leads to deaf ears

Yes, and since the buyer doesn't get to choose the courier in these situations you are totally reliant on the goodwill of the seller if the courier screws up. eBay and Paypal don't seem to be interested in protecting the buyer.

Manxman_in_exile

I don't do webchat but is the transcript you refer to (where Yodel admit delivering to the wrong address) a transcript provided by Yodel?

I think people on this board get too wound up about who has the contract with the courier company.  In this case I don't see that it's a claim based in contract or consumer legislation.  Yodel have simply deprived the OP of use of their (the OP's property) and they have admitted doing so by negligently giving the OP's property away to some unknown third party.  I'd be considering making a small claim against Yodel for negligence and/or conversion.

Before sending a LBA to Yodel I'd try speaking to someone there with a brain (good luck with that!) and point out that they've already admitted losing your property and because they've actually delivered it (albeit to the wrong address) you no longer have any remedy available through e-bay or chargeback.  Point out to them that as they've already admitted "losing" your property there's no real point in them forcing you to sue them when they could simply just pay you the £13 or whatever.  If you get nowhere with that send them a LBA and make sure you follow it up.

Whether it's worth doing this* or not for £13 is another matter - but if you want to do it for "the principle of the thing", then why not?  After all, it's Yodel who screwed this up, not anybody else.  They are still accountable to you in negligence and/or conversion whether you have a contract with them or not.

*I'd do it but I'm retired, have loads of time on my hands and would do it just for a laugh to see how Yodel responded ...