Lloyds Classic account and replacement debit cards

Notepad_Phil

Hello all,

We have an unused Lloyds Bank joint Classic account that I've started to get ready to be switched across to the Nationwide. However I'm not sure whether it has a debit card or not. It certainly did when we first opened it, but I've a feeling that because we never used it that they sent a letter last year saying that they wouldn't send another when it ran out. Note there's no money in the account, so I'm not worried that someone has intercepted it and been using it without our knowledge since last year.

I've logged onto the bank website to see whether there is anything there to say whether we should have one or not, but all I could find was a link to "Order replacement card or PIN", which when I click on it gives the following message:

There's a problem...

We're sorry, but we can't carry out this replacement cards and PINs request online. If you have any queries, please call us on 0345 300 0000. If you're calling from abroad you can call us on +44 1733 347 007. Lines are open 7am - 11pm, seven days a week.

Does anyone know if this is expected behaviour if you try to order a replacement card or PIN on an account which doesn't have a debit card, or a method of how to find out whether our account does have a debit card or not (other than ringing them up).

Many thanks

EarthBoy

You don't need to order a debit card to switch to Nationwide. During the application they ask you if you've got a debit card for the account you want to switch and you just select "no".

Notepad_Phil

EarthBoy said:

You don't need to order a debit card to switch to Nationwide. During the application they ask you if you've got a debit card for the account you want to switch and you just select "no".

I thought the process might fail if you said No but you did actually have a debit card. Is that not right?

EarthBoy

It will fail if you say no when you do, in fact, have a debit card, but you don't have one, do you? You used to have one, but it expired and they haven't issued a new one, so you don't have a debit card at the moment. 

Notepad_Phil

EarthBoy said:

It will fail if you say no when you do, in fact, have a debit card, but you don't have one, do you? You used to have one, but it expired and they haven't issued a new one, so you don't have a debit card at the moment. 

Well I can't find the debit card in amongst the pile of unused debit cards that have been sent to me for the many accounts that we have, but that isn't 100% proof that they didn't send me one and I've mislaid it. Hence my query.

EarthBoy

In the app, click on "manage card" then "view card details". If you have a card it will show up on the screen; if you don't, it won't. 

kuratowski

I have a lloyds classic account.  When I log into the lloyds mobile app, I have a button on the home screen that says "manage card", and if I click it, it takes me to a card settings page, from where one of the options is "view card details", which shows the full 16 digit card number and expiry date (with a further button to show the security code).

If you don't have any of that in the app, it might be safe to say you don't have a debit card...  Where,as if you do have all that in the app, then you can take the details from the app, and you don't have to find the physical card

Notepad_Phil

Thanks, it sounds as though I need to install the App - hopefully it willl install on our tablet (which is a few years old).

Edit - Unfortuntely it didn't. I'll get a hold of a more recent phone tomorrow which I'm fairly sure should be up to installing it.

Notepad_Phil

We've just downloaded the app and going into the View Card option shows that "there is no active debit card", so many thanks for the tip.