Transit thru wrong airport, can't do section 75

CKhalvashi

loobysue said:

Legs 1 and 2 with Sigapore Airlines, 3 leg Quantas

Do you have a booking class?

It should be a single letter code, with a marking such as 'class', 'booking class', 'fare class' or similar.

Here is an example on a (not Singapore Airlines) ticket, the booking class on this particular ticket is N. If I have this, I can check the actual ticket rules, which again may be limited by contract with the agent, but it's likely worth a go.

bagand96

In all visa and travel restriction scenarios, the buck stops with the passenger.  It is the passenger's responsibility to check requirements of any Governments, not the airline's or travel agents.  A decent travel agent may be of great assistance in this, but ultimately it will be the passenger's responsibility.

@CKhalvashi has some good pointers though.  It may be worth seeing if there is any flexibility with the airline - nearly all airlines are offering something at the current time, even on tickets that would usually be completely non-flexible.  Might be worth looking at the airline's website as a start, but also talking to them.  (Be advised if there are any options the airline won't be able to help you directly, it will have to be via the agent they booked with, but the airline may at least discuss your options)

Edit to add: What is slightly concerning is that neither the Singapore Airlines or Qantas websites will even sell me a ticket to Sydney in September..... I seriously hope this is on a proper connected ticket and this travel agent hasn't just cobbled together separate flights! 

Thrugelmir

loobysue said:

The agent at TRAVANGO was the one who put the package together for them. They have Visa's and exemption. They trusted the agent to be aware that a) transit was not available via Christchurch . They did not tell the agent the route they wanted to fly she told them.

Direct flight seats are scarce to non existant. Due to Australias weekly immigration limit . The agent simply offered the only route available. Your daughters should have then performed their own due diligence before confirming the booking.  The agent isn't going to know entry requirements for every country in the world. As is the case in the UK. Requirements can change extremely rapidly. 

loobysue

The Singapore tickets are marked economy N

CKhalvashi

Fees

FROM/TO EUROPE FOR N16SGO TYPE FARES CANCELLATIONS ANY TIME CHARGE SGD 400.00 FOR CANCEL. NOTE - FOR ALL JOURNEYS BEFORE/AFTER FIRST FLIGHT DEPARTURE - SGD 400 APPLICABLE FEES ARE TO BE CONVERTED INTO LOCAL CURRENCY AT THE BANKERS SELLING RATE. FEES ARE NOT APPLICABLE FOR INFANT WITHOUT A SEAT IN CASE OF TICKET UPGRADE THE ORIGINAL NON-REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE. YR IS NON-REFUNDABLE FOR ALL FARES. IN CASES OF NO-SHOW CHARGE NO SHOW FEE OF SGD400 AND CANCELLATION FEE OF SGD400 FOR CANCEL. FOR ANY CANCELLATIONS THE STRICTER FARE CONDITIONS WILL APPLY TO THE ENTIRE JOURNEY. A SERVICE FEE OF USD50 APPLIES PER TICKET REQUIRING ISSUANCE/ REISSUANCE /REVALIDATION/ REFUND THROUGH SQ TICKET OFFICE OR CALL CENTRE. CHANGES ANY TIME CHANGES PERMITTED FOR REISSUE/REVALIDATION. NOTE - FOR ANY TICKET CHANGES CHARGE THE HIGHEST FEE OF ALL CHANGED FARE COMPONENTS. APPLICABLE FEES ARE TO BE CONVERTED INTO LOCAL CURRENCY AT THE BANKERS SELLING RATE. FEES ARE NOT APPLICABLE FOR INFANT WITHOUT A SEAT. FOR ANY FARE COMPONENT TICKETED IN ECONOMY OR PREMIUM ECONOMY CABIN AND IS UPGRADED TO BUSINESS OR FIRST CABIN REBOOKING FEE FOR REISSUANCE/ REVALIDATION IS WAIVED. FOR ANY FARE COMPONENT TICKETED IN BUSINESS CABIN AND IS UPGRADED TO FIRST CABIN REBOOKING FEE FOR REISSUANCE/REVALIDATION IS WAIVED. THE NEW BASE FARE MUST BE EQUAL OR HIGHER THAN THE ORIGINAL BASE FARE FOLLOWING ANY TICKET CHANGES. IN CASE OF TICKET UPGRADE THE ORIGINAL NON- REFUNDABLE AMOUNT REMAINS NON-REFUNDABLE. IN CASES OF NO-SHOW CHARGE THE HIGHER OF NO SHOW FEE SGD400 OR REBOOKING FEE HIGHEST AMONG ALL CHANGED FARE COMPONENTS FOR REISSUE/REVALIDATION. AT ANY TIME FARE MAY BE USED AS CREDIT TOWARDS PAYMENT OF ANY SQ FARE OF EQUAL OR HIGHER VALUE REASSESSED FROM POINT OF ORIGIN PROVIDED THE CONDITIONS OF THE NEW FARES ARE MET. A SERVICE FEE OF USD50 APPLIES PER TICKET REQUIRING ISSUANCE/ REISSUANCE /REVALIDATION/ REFUND THROUGH SQ TICKET OFFICE OR CALL CENTRE.

In short, cancellation for the flight is SGD800 (about £400) per sector on each flight operated by SQ, so that's £800, likely making the ticket effectively non-refundable. This is increased by around £25 per sector if they choose to call, and is in addition to any admin fees they may have.

Changes are permitted subject to any fare difference and are free, but again agency fees may apply. The only issue you'll face is that you've not booked directly with the airline, so you're subject to the contract with the agent for this.

Once again, avoiding NZ completely would likely be your best option if possible.

lincroft1710

Pollycat said:

The 'About us' page of TRAVANGO reads somewhat pigeon English.

Or even Pidgin English

bagand96

loobysue said:

The Singapore tickets are marked economy N

Are all the tickets separate?  Or all on one itinerary (booking reference?)

Pollycat

lincroft1710 said:

Pollycat said:

The 'About us' page of TRAVANGO reads somewhat pigeon English.

Or even Pidgin English

That's what I meant.
Or did I...?

Pigeon English

Related to Pigeon English: Pidgin English

an extraordinary and grotesque dialect, employed in the commercial cities of China, as the medium of communication between foreign merchants and the Chinese. Its base is English, with a mixture of Portuguese and Hindustani.

Pigeon English - definition of Pigeon English by The Free Dictionary

    

loobysue

The Singapore tickets are on one ticket

CKhalvashi

loobysue said:

The Singapore tickets are on one ticket

As your daughter at least should be able to change these for whatever the agency admin fee is, plus any fare difference, trying to direct into Australia from Singapore may be the way to go, as it makes the ticket hopefully at least partially usable.