Return to sender

triade

the_lunatic_is_in_my_head said:

For one thing if the goods are over a certain value (£135 IIRC) and aren't coming from within the UK you'll get hit with VAT upon import. 

Everything like this is considered from the perspective of the average consumer and, simply my opinion, but I think the location of the goods is something that would affect the average person's buying decision, doesn't really matter why. 

I always click 'UK only' in ebay for this specific reason. (used to click EU only but....)
I don't want the potential issue of customs stuff, and i don't want it passing through so many different sets of hands because covid.  as it happens, I've already had my hands all over it and it's touched more surfaces than i'd like, considering I thought it was from the midlands.

.......

for the record, I got a tracking number from the amazon messages and spoke to royal mail on the phone giving them that tracking number, before closing my web browser, but upon returning to amazon app, the return had been accepted and tracking numbers were no longer available.
my phone call, which was very unpleasant with that awful music, and then the person I spoke to was confusing me with her replies... in the end she said to me clearly " the distribution centre will be contacted and informed not to deliver the package with this tracking number"
as I understand it, this is considered 'refusal' of the delivery, i believe this is a legal right?

Spoonie_Turtle

the_lunatic_is_in_my_head said:

Spoonie_Turtle said:

the_lunatic_is_in_my_head said:

Spoonie_Turtle said:

triade said:

And yes the length of time for the shipping is what clued me in that it was coming from overseas. I only started amazon prime with free shipping recently and I'm still getting to grips with it, I'm not sure how you check item location prior to shipping, I presumed everything was shipped free through amazon warehouses.

Every item has a delivery estimate even before you add it to your basket, regardless of whether it's free with Prime or not.  When you go to checkout it tells you again the delivery estimate before you pay.  So while you can't determine the item's exact location, they are upfront with delivery timescales for you to make an informed decision to buy or not.

They are indeed up front about the timescale but I don't agree they allow you to make an informed decision. 

There is no reason the biggest retailer on the planet can't make it obvious where the seller ships their goods from, other than to benefit from an omission. 

I know you can find out where the seller in located but it's in a place very few people look at.

Really?  What more do you need to know than the timescale?  Does the country of origin make any difference?  Maybe people might have ethical concerns (can't think of any other legitimate reason for *needing* to know) but those people don't generally use Amazon anyway for its own ethical problems.  Even in terms of the environmental impact of the journey, you still only need to know how long it will take to know if it's an international or national journey.

Personally I think it does. 

For one thing if the goods are over a certain value (£135 IIRC) and aren't coming from within the UK you'll get hit with VAT upon import. 

Everything like this is considered from the perspective of the average consumer and, simply my opinion, but I think the location of the goods is something that would affect the average person's buying decision, doesn't really matter why. 

True, although something of that value is more of a considered purchase and therefore one would hope the customer would be responsible enough to either work out that a delivery time of more than a day or 2 probably means coming from outside the UK, and also to do their due diligence if they are not sure before purchasing.  I still don't see that exact item location is vitally important information for purchasing - however I do agree it would be easier if you could filter like eBay allow, although even that's not a guarantee (claiming goods are in the UK yet still having a 3-4 week delivery time makes it pretty obvious the goods are not in fact coming from UK stock).  It is rather an anomaly when all the other marketplaces I can think of do indeed say where the item will come from.

MalMonroe

Please don't say "Am I just a silly girl". You may be a girl but anyone can be silly.

Amazon will always say when your item is being delivered and where it is coming from. You have to make sure that you just look carefully.

But if you have to return goods you just do it through your amazon account. And it shouldn't cost you to return goods, either. 

Just do everything through amazon and it shouldn't cost you any extra at all. I've returned lots of things - from all over the place and sometimes have been refunded when I've complained and been told to keep the goods. 

Doing things via your amazon account is really the best way to go. You may get mad but you can get things sorted out to your satisfaction. 

theonlywayisup

triade said:

.......

for the record, I got a tracking number from the amazon messages and spoke to royal mail on the phone giving them that tracking number, before closing my web browser, but upon returning to amazon app, the return had been accepted and tracking numbers were no longer available.
my phone call, which was very unpleasant with that awful music, and then the person I spoke to was confusing me with her replies... in the end she said to me clearly " the distribution centre will be contacted and informed not to deliver the package with this tracking number"
as I understand it, this is considered 'refusal' of the delivery, i believe this is a legal right?

I have read that a few times and it is nonsense.

I believe your earlier post said you took delivery.  In which case you need to initiate a return. 

triade

theonlywayisup said:

I have read that a few times and it is nonsense.

I believe your earlier post said you took delivery.  In which case you need to initiate a return. 

It was left outside my door, no nock or text message or card or anything.

triade

MalMonroe said:

Please don't say "Am I just a silly girl". You may be a girl but anyone can be silly.

Amazon will always say when your item is being delivered and where it is coming from. You have to make sure that you just look carefully.

But if you have to return goods you just do it through your amazon account. And it shouldn't cost you to return goods, either. 

Just do everything through amazon and it shouldn't cost you any extra at all. I've returned lots of things - from all over the place and sometimes have been refunded when I've complained and been told to keep the goods. 

Doing things via your amazon account is really the best way to go. You may get mad but you can get things sorted out to your satisfaction. 

since it's a 3rd party, the return request wasn't handled by amazon. the process was using amazon website of course,but the return label wasn't handled by amazon logistics, and it has "affix postage" on it. of course that is fair enough, it was technically my error, although I'm still not entirely sure how I check the location or be sure of the exact shipping process... but I did order it and realised after the fact that it wasn't going to fulfil my requirements.. it's amazons fault if anything, for not being clear on  the item location... but anyway, it cost to return and that's not the seller's fault. I'm just a bit sour that after i went through all that hassle and unpleasentness, royal mail didn't do what they said they would.

I don't see any answer to the question "can I put return to sender on it" so what I decided to do was, return the replacement item that i ordered from the uk. the buttons are clicky on it anyway and my typing doesn't always type when I want it to.. so i decided to return as not fit for purpose, as it really isn't what I expected and i was getting frustrated. turns out after i decided that, the one that came from china is actually really good, so i this turned out better. cancelled that return. performed a voodoo ritual to curse the delivery office, and going to send this other one back.

theonlywayisup

triade said:

theonlywayisup said:

I have read that a few times and it is nonsense.

I believe your earlier post said you took delivery.  In which case you need to initiate a return. 

It was left outside my door, no nock or text message or card or anything.

triade said:

Cut to today, I received a mystery parcel. Did not appear to come from overseas, so I was really perplexed and started to think somebody had sent me a gift, you know a friend or family member. Opened it, to find the item I specifically and repeatedly asked them to return as soon as they could. 

But you received it, did you not?