HSBC investigation has delayed international payment - what to do?

brianposter

In the meantime, complain to your MP. This sort of stuff is getting sillier and sillier.

Thrugelmir

brianposter said:

In the meantime, complain to your MP. This sort of stuff is getting sillier and sillier.

People complaining is getting sillier and sillier. MP's have more pressing matters than babysitting the population. Does ones own health no good either. 

[Deleted User]

Did you have a guaranteed payment date - if not, then the payment wasn't even delayed.

gt94sss2

IlPartigiano said:

I'm a sole trader and I subcontract for a tech giant based in the USA. Each month, an amount in dollars is sent to me from the USA to my HSBC UK current account. Normally, I am notified by the client of the payment one day and the next day it arrives in my account.

This month, I noticed that despite being informed of my expected payment from my client that the money had not reached my account. The payment was processed on Wednesday 11th of August and as of today (Friday 20th August) it has still not arrived.

I queried the HSBC on Monday 16th August and they said they had no record of the payment and that as it was an international payment it may just be taking longer than usual.

At no time did anyone from the HSBC inform me that this had happened, their staff didn't even seem to be aware of it until 2 days ago and nobody can tell me why it has been delayed or how long it might take to resolve. I can't speak to anyone at the HSBC but their international payments team who can only attempt to escalate the issue. I have made a complaint to them also, but again the complaints team can't actually do anything about it.

The company which sent you the money needs to ask their bank why the payment they sent hasn't arrived - not you asking HSBC.

HobgoblinBT

I suggest you get the remitter, your “employer” to tell you the questions that the bank has asked, as you may be able to assist them to frame a reply.

HSBC probably wont talk to you about the payment and what is wrong with it, as they need to be satisfied about the legitimacy of the payment from the remitter’s bank rather than the “potential” beneficiary.  

brianposter

Thrugelmir said:

People complaining is getting sillier and sillier. MP's have more pressing matters than babysitting the population. Does ones own health no good either. 

MPs are supposedly responsible for the silly notion that you can prevent fraud by refusing to speak to people. They are the appropriate people to initiate the replacement of the current non-functional ( or perhaps non-existent ) systems for dealing with fraud.

GrumpyDil

brianposter said:

Thrugelmir said:

People complaining is getting sillier and sillier. MP's have more pressing matters than babysitting the population. Does ones own health no good either. 

MPs are supposedly responsible for the silly notion that you can prevent fraud by refusing to speak to people. They are the appropriate people to initiate the replacement of the current non-functional ( or perhaps non-existent ) systems for dealing with fraud.

It's not as simple as that though. The whole point of not discussing this type of investigation is to delay anyone becoming aware of it for as long as possible in order to complete the investigation which might turn into a criminal matter.

In practical terms people are becoming more aware that where payments are delayed and they get very woolly answers it's likely to be an AML type investigation. 

colsten

brianposter said:

Thrugelmir said:

People complaining is getting sillier and sillier. MP's have more pressing matters than babysitting the population. Does ones own health no good either. 

MPs are supposedly responsible for the silly notion that you can prevent fraud by refusing to speak to people. 

Really? I would be very scared if my MP was responsible for who I am talking to.

born_again

brianposter said:

Thrugelmir said:

People complaining is getting sillier and sillier. MP's have more pressing matters than babysitting the population. Does ones own health no good either. 

MPs are supposedly responsible for the silly notion that you can prevent fraud by refusing to speak to people. They are the appropriate people to initiate the replacement of the current non-functional ( or perhaps non-existent ) systems for dealing with fraud.

No one has refused to speak to the OP. They know exactly what HSBC has asked the sending bank.

Don't think |mp's have much say in how 
https://www.fatf-gafi.org

Sets the regulation's that we have to confirm too.

brianposter

born_again said:

. The delay could easily be that Bank of America are not responding to the request.

However HSBC could simply have asked the OP about the payment and then checked with the sender. Even you seem to have doubts about whether what has been done functions in practice.