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Cp plus parking fine

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Hi I recieved a fine from cp plus. I felt I had good grounds for appeal so completed their online appeals procedure. They acknowledged the appeal and stated I would hear back between 10-35 days and my fine would be on hold. After 35 days of hearing nothing I was going to appeal but noted on their correspondence that they stated that they are receiving high levels of correspondence, to wait for their response and any delay on their behalf would not affect the fine so I waited. 
Today I have had a letter stating that as I haven't paid the lesser charge and that they haven't heard from me I now owe £100! But they haven't given me an outcome of my appeal!!
I can't appeal again as it blocks me because I have already appealed and I've tried to speak to someone to discuss this but you psychically can not speak to anyone it's all automated.
Anyone have any advice please??
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