How do I renew my TV license?

andy29_2

Hi, I paid for my TV license with a one off payment last year and I need to renew. I've had the letter and I want to do it online. But I click renew:

and it takes me to this page:

so what do I do then? Everything says renew, renew, renew until you get to the renew page and then the word renew disappears.

Is it just for people who've paid by direct debit? Should be starting a new license? Because I emailed them to ask and and they didn't really answer anything, they just said "click renew".

Or am I missing something obvious?

unforeseen

When I Google TV licensing the first hit is the official page with a link to renew.
This takes you to the renewal page
https://www.tvlicensing.co.uk/cs/renew-your-tv-licence/index.app

NSG666

Or am I missing something obvious?

At the top of your screen print it has a button 'Pay for your TV licence'

andy29_2

Thank you, but that just takes me back to the "renew/card scheme/new licence" page from the first picture!

Cornucopia

I'm not sure that anyone here is going to be able to help you with this webpage, because the pages you are seeing are dependent upon your licence status.   For example, I can't see them because I don't have a Licence number (because I don't have a Licence).

If you are going to persevere with the website, I'd suggest trying the "New Licence" option.   You can also call them, and you can buy a new Licence at a Paypoint shop.

andy29_2

I'll just send them a cheque. Looking at the letter they sent me rather than answering the question, I notice that the slip has the same license number, but the new expiry date. So you DO renew on the same license number, not just buy a new one.

So I don't know what's going on on the website because it just puts me into a loop, but thanks for helping. I wondered why I couldn't find anyone else asking about the same thing.