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"outfox the market"
Hello all, we are quite new to outfox, but in the last few hours we have learned that this business has the title of a "dormant company". We signed up in June and have made 2 payments by direct debit. As yet, mid August, despite a request-we havent received ANY bill and we dont know if we are in credit or not. Getting any info out of the business by any method seems to be a bit difficult. Whilst reviews are still very good (on trustpilot) our concern is that the owners appear to have a history of dubious trading. What would people recommend we do please- stay or switch. We found their name via one of our regular monthly emails from "moneysavingexpert". thanks all
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The company you are paying is not dormant, it is Foxglove Energy Supply Ltd, who are trading as 'Outfox the Market'.It is not uncommon to keep a registered dormant company to protect the trading name.There are many other reasons to be concerned about their trading history, but that at least isn't one of them.Take a look at the foot of their webpage and you'll see this:Outfox The Market (Foxglove Energy Supply LTD), 16 North Mills, Frog Island, Leicester, Leicestershire, LE3 5DL, England
Registered Company Number: 09689035
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Log in to your online OFTM account - From there, you should be able to download any/all bills that have been produced.Tip - One downloaded, print out a copy and save both the file and paper somewhere safe.Any language construct that forces such insanity in this case should be abandoned without regrets. –
Erik Aronesty, 2014
Treasure the moments that you have. Savour them for as long as you can for they will never come back again.1 -
OP, I signed up a few months ago with OTM, and not had any issues. There is an APP for android if you have a tablet or phone. Download that, sign up, and you can track your bills, provide meter readings etc. I've found the app isn't a good as EDF who we were with before - the balance isn't updated straight after submitting a reading, but otherwise ok. They seem to bill every 3 months, and send emails for meter readings every month. Billing has been fine for me.0
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Who are you referring to when you say "They seem to bill every 3 months"?Bigphil1474 said:OP, I signed up a few months ago with OTM, and not had any issues. .....They seem to bill every 3 months, and send emails for meter readings every month. Billing has been fine for me.
Afaik, OFM send statements every month.
I think EDF only send a statement once per year, unless they get a meter reading which will produce a new statement.
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