Issue with Currys

Riva1

Aylesbury_Duck said:

Riva1 said:

Aylesbury_Duck said:

It's not worth getting extremely stressed over £60.  I appreciate it isn't a small sum, but just keep plugging away periodically and see where you get.  You have the email, so I suggest you write to them asking for the money they have promised in that email in 14 days, or you will take further action.  Then put it to one side for a couple of weeks and see what happens.  If they don't respond, you could consider small claims court but only you can decide if it's worth it.  You're already highly stressed by it, and you'll have to weigh up whether it's worth more hassle and stress pursuing small claims action, or whether you're better off leaving a factually honest but damning review and putting it behind you.

Aylesbury_Duck said:

It's not worth getting extremely stressed over £60.  I appreciate it isn't a small sum, but just keep plugging away periodically and see where you get.  You have the email, so I suggest you write to them asking for the money they have promised in that email in 14 days, or you will take further action.  Then put it to one side for a couple of weeks and see what happens.  If they don't respond, you could consider small claims court but only you can decide if it's worth it.  You're already highly stressed by it, and you'll have to weigh up whether it's worth more hassle and stress pursuing small claims action, or whether you're better off leaving a factually honest but damning review and putting it behind you.

It is not a small amount of money and is quite a lot for me. It's the principle too that a company would try to cheat, be dishonest and deceive customers. Promise things then not honour them and instead of resolving things, giving the customers the runaround and leaving them to chase what should automatically be done quickly is diabolical. Their customer service is atrocious too with extremely rude and incompetent staff. They do not bother about customers at all.

I might do the email giving them a time to respond. I won't let them get away with it aswell as writing an honest negative review about my experience. I would advise anybody thinking of shopping at Currys not to do so and choose an alternative retailer that values its customers. Thanks for your replies.

I suggest writing to them, old fashioned style.  It comes across as much more formal and serious.  Emails are more easily ignored.

I suspect that Currys aren't trying to cheat you, nor are they being deliberately dishonest or deceptive.  It sounds like incompetence.

Principles can be expensive things to pursue.  You've mentioned high levels of stress and lots of wasted time and money on calls.  Is it worth all that to prove a point?  Only you can decide, but if it were me and I was that stressed by it, I'd leave it.

Aylesbury_Duck said:

Riva1 said:

Aylesbury_Duck said:

It's not worth getting extremely stressed over £60.  I appreciate it isn't a small sum, but just keep plugging away periodically and see where you get.  You have the email, so I suggest you write to them asking for the money they have promised in that email in 14 days, or you will take further action.  Then put it to one side for a couple of weeks and see what happens.  If they don't respond, you could consider small claims court but only you can decide if it's worth it.  You're already highly stressed by it, and you'll have to weigh up whether it's worth more hassle and stress pursuing small claims action, or whether you're better off leaving a factually honest but damning review and putting it behind you.

Aylesbury_Duck said:

It's not worth getting extremely stressed over £60.  I appreciate it isn't a small sum, but just keep plugging away periodically and see where you get.  You have the email, so I suggest you write to them asking for the money they have promised in that email in 14 days, or you will take further action.  Then put it to one side for a couple of weeks and see what happens.  If they don't respond, you could consider small claims court but only you can decide if it's worth it.  You're already highly stressed by it, and you'll have to weigh up whether it's worth more hassle and stress pursuing small claims action, or whether you're better off leaving a factually honest but damning review and putting it behind you.

It is not a small amount of money and is quite a lot for me. It's the principle too that a company would try to cheat, be dishonest and deceive customers. Promise things then not honour them and instead of resolving things, giving the customers the runaround and leaving them to chase what should automatically be done quickly is diabolical. Their customer service is atrocious too with extremely rude and incompetent staff. They do not bother about customers at all.

I might do the email giving them a time to respond. I won't let them get away with it aswell as writing an honest negative review about my experience. I would advise anybody thinking of shopping at Currys not to do so and choose an alternative retailer that values its customers. Thanks for your replies.

I suggest writing to them, old fashioned style.  It comes across as much more formal and serious.  Emails are more easily ignored.

I suspect that Currys aren't trying to cheat you, nor are they being deliberately dishonest or deceptive.  It sounds like incompetence.

Principles can be expensive things to pursue.  You've mentioned high levels of stress and lots of wasted time and money on calls.  Is it worth all that to prove a point?  Only you can decide, but if it were me and I was that stressed by it, I'd leave it.

Well it's a money and principals thing. I definitely won't be letting them get away with it. I do feel cheated and feel like Currys wants to cheat customers. Thing is companies need to be careful, such experiences do leave customers feel deceived especially when agreements are not honoured or they try to wriggle out of it. Bad experiences mean customers no longer doing business with them. Of course incompetence also is a huge problem at Currys as well as their atrocious customer service. Let's face it, nobody wants to deal with such a company. Distrust, bad customer service, not honouring agreements, cheating, etc - mean customers stay well away. I am stressed about this situation as I am out of pocket and this will remind me NOT to use Currys again. I will be letting others know too.

Aylesbury_Duck

You need to be careful when accusing a named business of cheating, on a public forum.  You have little evidence to suggest it's true.  

Just stick to a factual, firm complaint and you stand the best chance of getting the refund you've been promised.

Riva1

Aylesbury_Duck said:

You need to be careful when accusing a named business of cheating, on a public forum.  You have little evidence to suggest it's true.  

Just stick to a factual, firm complaint and you stand the best chance of getting the refund you've been promised.

Well that is how I feel for sure and that is my experience of Currys. I have the evidence as they're not honouring their promises that they made. That's cheating customers. They have plenty of bad reviews, Which has/is also investigating Currys and they have been in the press for such things and awful customer service and after sales too.

I'm expressing my opinion from experience and warning others, which is my right to do. Currys should have done things differently and honoured my refunds instead of trying to wriggle out of it. Even when the notes clearly say what is due to me, they aren't processing it. 

I will certainly do the complaint. Thanks for your responses.

sheramber

Hoe did you pay for the item? 

 Your e gift card would cover part of it , but how did you pay the rest?