CC Claim CP Plus via DCB Legal for PCN at Roadchef 2018

Redx

it is relevant , as is the Recorder Cohen judgment too

careworker20

For interest, the below received from Tracey Baitup, in response to email to Mark Fox from the keeper of the vehicle who is now the Defendant in CC. 

As the Director of Commercial Income, I have been asked to look at your case by our CEO, Mark Fox, in relation to a PCN that you received, following a visit at our Clacket Lane Motorway Service Area in 2018.

First and foremost, I was pleased to read that you or your family were able to get a safe rest break, which is of course our primary function and the main reason we operate the car parking system in the way that we do as I will go on to explain below.

As you may be aware there are not many places to park in the country where charges are not applicable, from town centres and shopping malls to even hospitals now. In the case of Motorway Services, parking charges have been in place for nearly 25 years because it is essential that we are not used as a park and ride. Our primary function is for driver safety and therefore we need to ensure that there are spaces available for the next driver, who also may require a rest break. 2 hrs is deemed by all, including our government, to be a safe and reasonable break period, which is why there is no charge at all for this period. Clacket Lane Motorway Services has 69 parking signs on it, of which 56 are relating to payment as it is vital that all of our customers are aware of how our charging structure operates. 

The PCN system is simply a deterrent and in the interests of fairness to all of our customers who do pay for parking (if over 2 hrs) it is then unfair to allow others not to pay at all, unless they have extenuating circumstances. 

GroupNexus (or CP Plus) manages the parking on all of our Motorway Service Areas and helps us to ensure that there is always sufficient parking provision as previously stated.

If GroupNexus does not receive a response to any of the three PCN letters initially issued to the registered keeper, the case is then passed on to a debt recovery company, further letters are then issued and again if no response, it is referred to the DCBL, which may lead onto court action and is what appears to have happened in your case.

The reason that the above is relevant, is to explain that because we employ GroupNexus to manage our parking, under General Data Protection Regulation (GDPR) we do not hold any of the information on the vehicles, visits or driver information for any of our Services, therefore we are not involved in the appeals process. Even if we ask for it, they could only supply very limited information, again due to GDPR.

For this reason, the process is to write to the debt recovery company, with the information and evidence regarding your appeal and they will liaise with GroupNexus on your behalf. GroupNexus is a member of the British Parking Association and must therefore abide by their Code of Practice and respond to appeals as set out in the code.

I hope that this helps to point you in the right direction to obtaining a speedy solution.

Yours sincerely

Umkomaas

A bit less aggressive than some of her other responses to complaints about CP Plus/Nexus, but still of no assistance!

Le_Kirk

careworker20 said:

First and foremost, I was pleased to read that you or your family were able to get a safe rest break, which is of course our primary function and the main reason we operate the car parking system in the way that we do as I will go on to explain below.

The PCN system is simply a deterrent and in the interests of fairness to all of our customers who do pay for parking (if over 2 hrs) it is then unfair to allow others not to pay at all, unless they have extenuating circumstances. 

I would be answering thusly: -

Of course there were extenuating circumstances, didn't you actually read my letter.  If I hadn't stopped for a rest (and thank you for saying that is your primary function), I would have fallen asleep at the wheel and caused an accident.  I was following Government advice and taking a break because "tiredness kills"!  You seem to be hiding behind the GDPR and your preferred sub-contractor in your bid to make money from beleaguered motorists but you employ that contractor and can direct them to cancel the PCN.

..... and copying that and the missive from Tracey to the CEO.

D_P_Dance

... and your MP

pustit

If only they knew.   The PPC is not interested in "moving drivers along".  They want drivers to overstay !

patient_dream

Oh dear, Tracey still does not understand the scam ?  very sad and not a good representative for RoadChef

For this reason, the process is to write to the debt recovery company,
NOT IT'S NOT ... THE PROCESS IS TO IGNORE DEBT COLLECTORS

As you may be aware there are not many places to park in the country
Clearly she does not get around much ... feeble excuse

parking charges have been in place for nearly 25 years because it is essential that we are not used as a park and ride.

PARK AND RIDE in a motorway service station ?   TO WHERE ?  

Sad to say that if this is customer service for Roadchef, Tracey is saying they don't want customers and she best tell the retailers who pay rent

And when you read this thread, MOTO are a million miles ahead of Roadchef for customer service
https://forums.moneysavingexpert.com/discussion/6291501/motorway-service-station-parking-charge#latest

In future on a motorway, drive on until you reach a service station like MOTO who value their customers

The Tracey syndrome simply means I would never stop at a RoadChef and my friends agree

Who knows if if DCBL will continue, they seemed to have noticed lately that their claims are fruitless.   

I tell you what you were doing. You were following advice from government, the Dept of Transport clearly states ..... TAKE A BREAK ?


AND WHAT HAPPENED TO PARKING EYE

https://www.youtube.com/watch?v=TSLjI7IeTOE&t=15s

careworker20

Hello all, thank you again for your replies.

Just to note that the original emails were to Mark Fox and Luke Gross, and have been picked up by Tracey Baitup. In my letter I only mentioned I was the keeper of the vehicle as there were several possible drivers, so that's her assumption, not info from me.  

I am responding to the Govt parking consultation and encouraging others to do so.

Coupon-mad

Glad to hear you are doing the Government Consultation. 

Most people are reporting that they have objected absolutely to ANY debt recovery fake 'costs' being added on top of a parking charge (of course) and told them that it is clearly unacceptable to actually increase charges to £130 instead of £100...

This is the Knight Act for Goodness sake, it isn't there to be used by the industry!

Also, I hope you've also registered for the Group Action, against the DVLA (open to anyone with a PCN since 2018?).  Gotta be in it to win it!  Nothing to lose.


They both need doing, right now, this week.