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Do I have rights

Hi I ordered a wedding cake off marketplace on FB paid my deposit. Then the virus hit so two cancelled weddings but I asked if I could use the deposit for my mom's 80th birthday cake on Saturday. No she can't do it she's going away. I asked for my deposit back but she never answered then blocked me. I have all her details I've reported it to Facebook but nothing from them either. What can I do. Ty for reading X these people shouldn't be allowed to do this to others. 

Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,276 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Not many options I'm afraid, such are the perils of buying off facebook.  How did you pay?
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,844 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 18 August 2021 at 12:57PM
    How much is the deposit? 

    Letter before action and small claims in an option if you have their address.

    Off premises contract so cancellation rights apply, did the seller give you any information about the right to cancel the contract? 
    In the game of chess you can never let your adversary see your pieces
  • Grumpy_chap
    Grumpy_chap Posts: 20,027 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    sgbmandy said:
    Hi I ordered a wedding cake off marketplace on FB paid my deposit. Then the virus hit so two cancelled weddings but I asked if I could use the deposit for my mom's 80th birthday cake on Saturday. No she can't do it she's going away. I asked for my deposit back but she never answered then blocked me. I have all her details I've reported it to Facebook but nothing from them either. What can I do. Ty for reading X these people shouldn't be allowed to do this to others. 
    How do you know she blocked you?
    You know that she is going away and cannot therefore make a cake for this Saturday.
    Perhaps she has already gone away and not accessing messages and she'll return messages after vacation.
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