Is this legal?

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At the moment Create and Craft are showing many items that are "extended delivery", meaning they do not actually have the item in stock yet. They do take your money though. Is this activity legal? It seems at best a very grey area.
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  • suepeters
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    I don't shop with Amazon, so I am not interested in what they do.
    I just want to know if a company can take money for something they don't have. I haven't bought from Create and Craft either, and won't until they stop doing this.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    Yes as you knew they did not have it when purchasing .You can always wait until its in stock .
    Often an extended delivery time is outside the retailers ability to inform customers . Ships stuck in Suez canal etc , worldwide pandemic , shortage of HGV drivers etc .
    Some retailers or many retailers do not actually carry stock of every item .You order and its delivered from wholesaler / manufacturer on the JIT system .
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
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    elsien said:
    Amazon do it all the time. 
    If you know what you’re agreeing to when you press the “pay now” button, why would it not be legal?  Your other option is to keep checking the site and order/pay when it is in stock. 
    Amazon take payment when they despatch items, not at the point of order.  

    And they always let buyers know when the money will be leaving their accounts. 
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • [Deleted User]
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    ...... that is the case with most companies, i have found.
  • Zinger549
    Zinger549 Posts: 1,312 Forumite
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    They do this on QVC as well. They make it clear that the item is on order and give an estimated delivery date. If people want the item and they are happy to wait I don't see the problem.
    Come on you Irons
  • nass84
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    You can call consumer services if you ever need consumer advice 0808 223 1133
  • OrkneyStar
    OrkneyStar Posts: 7,025 Forumite
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    I guess as long as it states that it's not in stock, and you know you are basically on a list of people who will get it when it comes in stock, then that's fine. I suppose waiting until it's 'in stock' might not work for some high demand items, as they might always end up going to those opted for the 'extended delivery'. 

    Ermutigung wirkt immer besser als Verurteilung.
    Encouragement always works better than judgement.

  • TintedLemon
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    suepeters said:
    At the moment Create and Craft are showing many items that are "extended delivery", meaning they do not actually have the item in stock yet. They do take your money though. Is this activity legal? It seems at best a very grey area.
    As much of a grey area as it may seem, it is a practice that is legal in the UK. 

    If it states 'Item No Longer Stocked' or something which states the item will no longer be in stock, then they cannot take your money for it.

    But simply being out of stock and awaiting restocking is fine to continue orders, as far as I am aware.
  • I think it's a case of the stock they currently have they've sold, but they know that they will be getting more in and so will give the offer to pre-order.  Minerva Crafts do it if they are waiting for stock to come in of fabric or patterns.
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