Academy not responding to me after payment

am123

Hi all, about three weeks ago I purchased a course costing £300 for a ‘beauty academy’ via a website, which was advertised on Facebook. I received the first part (online learning) which I completed and sent back, and asked to book my practical course dates. After emailing twice and getting no response, I contacted them through DM on Facebook and it’s been two weeks of them alternating between promising to respond in 48 hours, ignoring me, promising to send me details ‘later that day’ and then ignoring me again. 

I then came across worrying posts where many people were having exactly the same issue, but these kept being deleted by the company in question. Their website is now dead (it’s being ‘updated’ apparently) and the finance company they were using have severed ties with them, due to people not receiving the promised course. 

I paid by credit card, as I usually do for anything online, so I’m wondering if I could contact my credit card company under section 75 to reclaim the money? Is there anything else I need to do before contacting them? 

born_again

am123 said:

Hi all, about three weeks ago I purchased a course costing £300 for a ‘beauty academy’ via a website, which was advertised on Facebook. I received the first part (online learning) which I completed and sent back, and asked to book my practical course dates. After emailing twice and getting no response, I contacted them through DM on Facebook and it’s been two weeks of them alternating between promising to respond in 48 hours, ignoring me, promising to send me details ‘later that day’ and then ignoring me again. 

I then came across worrying posts where many people were having exactly the same issue, but these kept being deleted by the company in question. Their website is now dead (it’s being ‘updated’ apparently) and the finance company they were using have severed ties with them, due to people not receiving the promised course. 

I paid by credit card, as I usually do for anything online, so I’m wondering if I could contact my credit card company under section 75 to reclaim the money? Is there anything else I need to do before contacting them? 

Yep contact card co & look at a chargeback for the money..

Then ignore anything like this on social media.. 👍

am123

Thanks. I normally would avoid like the plague, but they had a legit website etc. 

Still, it’s a lesson learned, for sure. 

Manxman_in_exile

born_again

You mean a s75 claim not a chargeback - don't you?

born_again

Manxman_in_exile said:

born_again

You mean a s75 claim not a chargeback - don't you?

No. Start with a chargeback. As they have not provided all the service.

Thrugelmir

am123 said:

 but they had a legit website etc. 

Anybody can have a website built. Makes the organisation you are dealing with faceless.