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Amazon refunds dispute
gregspalding
Posts: 12 Forumite
This might be in the wrong catagory, so sorry if it is.
My 12 year old daughter managed to 'accidently' order £153 of cosplay from amazon. she said she meant to put it on her wish list, but bought it instead.
Anyway, I managed to cancel the orders, but so far (after 10 days) I've only had £58 back, and despite a number of conversations with Amazon customer services, they are maintaining that all refunds have been fulfilled. They won't go further without me speaking to my bank, which I have done, but they don;t know what Amazon expect them to do. Not sure how to proceed!
My 12 year old daughter managed to 'accidently' order £153 of cosplay from amazon. she said she meant to put it on her wish list, but bought it instead.
Anyway, I managed to cancel the orders, but so far (after 10 days) I've only had £58 back, and despite a number of conversations with Amazon customer services, they are maintaining that all refunds have been fulfilled. They won't go further without me speaking to my bank, which I have done, but they don;t know what Amazon expect them to do. Not sure how to proceed!
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