NSI password reset problem

Swipe

They are an absolute nightmare of an organisation when it comes to account management.

xylophone

They are an absolute nightmare of an organisation when it comes to account management.

And the rest.....

https://www.thisismoney.co.uk/money/experts/article-9925149/GRACE-CASE-does-NS-delaying-payout-late-wifes-funds.html

IanManc

maxsteam said:

It's just good old civil service inefficiency rather than anything more worrying imho.

It isn't "good old civil service inefficiency". Administration of NS&I accounts has been outsourced to Capita for years. None of the people dealing with day to day work on NS&I accounts are civil servants. When civil servants were doing the job everything worked.

colsten

IanManc said:

maxsteam said:

It's just good old civil service inefficiency rather than anything more worrying imho.

It isn't "good old civil service inefficiency". Administration of NS&I accounts has been outsourced to Capita for years. None of the people dealing with day to day work on NS&I accounts are civil servants. When civil servants were doing the job everything worked.

I don't believe NS&I's systems were ever outsourced to Capita. IIRC, it was originally a Siemens business unit that ran their systems. This business unit was sold to Atos, a competitor of Capita, about 10 years ago, and I believe Atos are running the NS&I systems to the very day. They do have a call centre in India but some NS&I operations are definitely staffed with UK personnel. I know this because "Margaret", a lady with a very broad Scottish accent, called me a few months ago to say I cannot withdraw from NS&I to Starling Bank because they couldn't verify Starling ........ but that's a different matter.

IanManc

You're right Colsten. It's Atos, not Capita, who are NS&I's contractor. Thanks for correcting this.