GNE final bill nightmare 😢

kiaerin

Received my final bill last week and what a shocker it is. Owing of just under £2400!! 
Yes you read that correctly. So I went through my that bill and came across a number of issues, excessive final gas reading estimate even though I'd provided one to EDF when requested but they now have no record of it! 
They have also offset 3 previous bills dating back to April 2020 but in doing so have used a debit balance from a bill produced in June which they have actually offset. 
My understanding is they take the account balance from back in April 2020 and bill upto July 2021 and take into account payments I've made between those dates. Yet they haven't and no one appears to be helping resolve the issue. 
I've logged a complaint with EDD regarding the excessive meter readings, I've also logged a complaint with GNE as I believe the bill has been incorrectly calculated and they are effectively double billing me as they not taking into account payments already made which is just short of 1k. 
I've worked it out to be approx £450 I owe them and not the £2400 they will very soon be requesting. I'm livid and ombudsman washed their hands of it all. I've made contact with the administrators but doubt they will be much help. 
Anyone have any ideas please. 

[Deleted User]

Is there anyone at home at GNE other than the Receiver? GNE is not subject to Ofgem regulation as the failed company no longer holds a supply licence. 

kiaerin

You can speak to a representative of GNE but I doubt very much they've any idea what is actually going on or able to help. 

Reed_Richards

In your position I would write to the administrators with your calculation of how much you owe and include as much supporting data as you can muster.  Offer them that money owed but on condition that they accept this as a full and final settlement.