Zanussi Fridge Repair - Breach of Contract?

EP

No, there was a repair. Worked for a while then failed. Then there was a subsequent repair - same story.

Are you arguing that as the "repair" (i.e. the engineer left having got the appliance working) failed (within 3 months) it wasn't a repair after all?

ThisnotThat

EP said:

No, there was a repair. Worked for a while then failed. Then there was a subsequent repair - same story.

Are you arguing that as the "repair" (i.e. the engineer left having got the appliance working) failed (within 3 months) it wasn't a repair after all?

No, there was no repair. They failed to repair it.

What happened:

• Initial repair (thermostat + re-gassed) unsuccessful

Strange that all of a sudden you "remember" that he actually fixed it, despite having the T&C's quoted to you days ago.  The lengths some people will go to win an argument on the internet...

Besides

1. What to do if your repair fails within 3 months of repair
1. Please call our customer services line on 03445 610 529.
2. If we cannot solve your problem over the phone we will send an engineer out to you.
3. Typically we will be able to offer you a visit within 5 working days. If we are unable to repair your product you will receive a full refund minus the original callout charge
4. If your original repair fails within 3 months and we are subsequently unable to repair your product you will receive a full refund minus the original callout charge.
5. The above refund will not apply if: 
1. the failure of the original repair is due to factors listed at 4.2 above; or
2. you have not given us access to repair the appliance. 4.  What is included in a Fixed Price Repair

1. The price of the Services includes the following:
1. a repair of a single fault for a single domestic appliance;
2. the costs of necessary labour and parts (up to a maximum of £500)
   

the_lunatic_is_in_my_head

Depending on how much effort you wish to go to, it would be interesting to have an independent appliance company out to see if it can be repaired for under £500.

Really the £500 limit should be detailed on the overview to make it clearer.

EP

ThisnotThat said:

EP said:

No, there was a repair. Worked for a while then failed. Then there was a subsequent repair - same story.

Are you arguing that as the "repair" (i.e. the engineer left having got the appliance working) failed (within 3 months) it wasn't a repair after all?

No, there was no repair. They failed to repair it.

What happened:

• Initial repair (thermostat + re-gassed) unsuccessful

Strange that all of a sudden you "remember" that he actually fixed it, despite having the T&C's quoted to you days ago.  The lengths some people will go to win an argument on the internet...

Besides

1. What to do if your repair fails within 3 months of repair
1. Please call our customer services line on 03445 610 529.
2. If we cannot solve your problem over the phone we will send an engineer out to you.
3. Typically we will be able to offer you a visit within 5 working days. If we are unable to repair your product you will receive a full refund minus the original callout charge
4. If your original repair fails within 3 months and we are subsequently unable to repair your product you will receive a full refund minus the original callout charge.
5. The above refund will not apply if: 
1. the failure of the original repair is due to factors listed at 4.2 above; or
2. you have not given us access to repair the appliance. 4.  What is included in a Fixed Price Repair

1. The price of the Services includes the following:
1. a repair of a single fault for a single domestic appliance;
2. the costs of necessary labour and parts (up to a maximum of £500)
   

You're arguing that as initial repair failed it never happened? Therefore there was no repair?

In the original post I stated there was a repair (which failed) - why didn't you read that? "Strange that all of a sudden you "remember" that he actually fixed it" Strange that you don't bother to read the thread.

The £500 relates to 4.1.2 not 4.2.

Again - you are completely out of your depth.

ThisnotThat

EP said:

ThisnotThat said:

EP said:

No, there was a repair. Worked for a while then failed. Then there was a subsequent repair - same story.

Are you arguing that as the "repair" (i.e. the engineer left having got the appliance working) failed (within 3 months) it wasn't a repair after all?

No, there was no repair. They failed to repair it.

What happened:

• Initial repair (thermostat + re-gassed) unsuccessful

Strange that all of a sudden you "remember" that he actually fixed it, despite having the T&C's quoted to you days ago.  The lengths some people will go to win an argument on the internet...

Besides

1. What to do if your repair fails within 3 months of repair
1. Please call our customer services line on 03445 610 529.
2. If we cannot solve your problem over the phone we will send an engineer out to you.
3. Typically we will be able to offer you a visit within 5 working days. If we are unable to repair your product you will receive a full refund minus the original callout charge
4. If your original repair fails within 3 months and we are subsequently unable to repair your product you will receive a full refund minus the original callout charge.
5. The above refund will not apply if: 
1. the failure of the original repair is due to factors listed at 4.2 above; or
2. you have not given us access to repair the appliance. 4.  What is included in a Fixed Price Repair

1. The price of the Services includes the following:
1. a repair of a single fault for a single domestic appliance;
2. the costs of necessary labour and parts (up to a maximum of £500)
   

You're arguing that as initial repair failed it never happened? Therefore there was no repair?

In the original post I stated there was a repair (which failed) - why didn't you read that? "Strange that all of a sudden you "remember" that he actually fixed it" Strange that you don't bother to read the thread.

The £500 relates to 4.1.2 not 4.2.

Again - you are completely out of your depth.

You said the repair was "unsuccessful." I literally quoted your OP.  And the repair was unsuccessful. That it briefly sputtered back to life doesn't mean it was repaired.  And it clearly wasn't repaired, as it's dead again.

the engineer tried something to fix it which in the face of it seemed to repair it but that wasn't the issue (or the only issue) ergo, not repaired.

EP

Your posts are becoming increasingly incoherent and full of errors. I'm not going to bother replying to you anymore. I'll give you the benefit of doubt you're not doing it on purpose.

ThisnotThat

EP said:

Your posts are becoming increasingly incoherent and full of errors. I'm not going to bother replying to you anymore. I'll give you the benefit of doubt you're not doing it on purpose.

You could just say "You're right, I'm wrong.  You win."  I promise I won't laugh (much.)

sheramber

What happened:

• Initial repair (thermostat + re-gassed) unsuccessful
• Second visit – engineer considered unrepairable

Where does that say that the repair  was successful for a little while?

I know whose posts I find getting incoherent.

ThisnotThat

sheramber said:

What happened:

• Initial repair (thermostat + re-gassed) unsuccessful
• Second visit – engineer considered unrepairable

Where does that say that the repair  was successful for a little while?

I know whose posts I find getting incoherent.

Yes quite.

And I don't think it's unreasonable for Zanussi to claim it was not repaired.

I do wonder whether the OP would consider their fridge repaired if Zanussi didn't have this guarantee of a refund if the repair fails.  I suspect not, and they'd be up in arms if they said "We repaired your fridge, if you want us to look at it again it'll be another £135"

the_lunatic_is_in_my_head

sheramber said:

What happened:

• Initial repair (thermostat + re-gassed) unsuccessful
• Second visit – engineer considered unrepairable

Where does that say that the repair  was successful for a little while?

I know whose posts I find getting incoherent.

Presumably in the context that the first engineer left after changing the part. 

Are we suggesting the second engineer came out because the first engineer was simply stumped at facing a non-working fridge after changing the part and so just left the job?