MoneyClaimOnline - Purchase in UK from Ireland

I'm trying to help a friend out.  They live in Dublin and made an online purchase from a Nottingham company using PayPal.  The purchase was made in March 2021, and she was notified a few weeks later that the purchase had shipped and a ParcelForce tracking number was given.  ParcelForce tracking says they have received nothing, and the company is ignoring emails and telephone calls.
She is looking into claiming through PayPal for a refund but I know they aren't reliable (personal experience!!).

My question for the forum is:    can someone living in Eire use MoneyClaimOnline for a purchase from UK?  Any help or suggestions would be welcome.

Thank you.
SlickRic

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