DWP phone interview call not received but they say they called.

Rallydrive · 11 August 2021 at 7:47PM

Hi.

I applied for JSA after being made redundant. I received a text saying that I had a phone interview on the 11th at 10.45 and if I didn't take the call I would not get JSA. I waited half an hour but received no call so rang them. When I eventually got through to someone, who accidentally hung up on me, then eventually got through again (to the same person) they basically said there was a note on my system that they had called but I had not responded. There is no record of them calling me on my phones call log record. Is there a way of proving to them that I did not receive a call from them. A screen shot of my call logs would not be proof I don't think as I can delete individual calls from that. I got absoluteley no help from the woman on the phone, all she did was keep repeating a script saying, as I didn't accept the call my JSA claim would now not be accepted etc...She may as well have been a robot for all the help she was.