Accessing child trust fund when 18

Jami74

Iwanttobefree said:

So we went to my friends house, she phoned them (she said she had tried 5 times in the previous few weeks, each time after being on hold for an hour she gave up), we got through after about 35 mins, a very helpful lady, and she basically said exactly the same as Jami74, she will arrange for a letter to be sent out, once completed and returned with necessary ID, it would all be sorted and money transferred to where she wants it to go. 

We had also previously tried multiple times and were on hold for up to an hour or cut off. 

The first time a letter was promised, it didn't arrive and she had to phone again.

I advised my daughter to photocopy her forms after they'd been verified, before she sends them off. It's probably being over cautious but I have read reviews online where people have said Natwest never received the forms or lost them. So now my daughter has a spare copy in case that happens.

Forms were posted on 11/08/21 with a copy of her most recent bank statement. I'll update when the money actually lands in her account.