EDF TAKEOVER OF FORMER GREEN NETWORK ENERGY CUSTOMERS

MikeG43

It appears that EDF are taking the opportunity to “review” DIRECT DEBITS  when issuing first bills for "inherited" customers. In my case this resulted in my monthly charge INcreasing from £30 to £76!  After investigation I realised that EDF were using an incorrect procedure to calculate the new Direct Debit. I subsequently contacted them by telephone to point this out and got my Direct Debit reverted BACK to £30.

I urge any other customers in this position NOT to accept the new EDF increased direct debit, especially IF it results in a significant increase, but to contact EDF with a complaint.

The young lady I spoke to with my own complaint was helpful and sympathetic, and agreed to correct the error without any dispute when it was explained to her. She confirmed that the calculation was an "automatic process". It is therefore extremely likely that other customers will have similarly suffered from the result of this flawed procedure which is being inappropriately appled to former Green Network customers (and possibly others).

For guidance I detail 3 points that should be queried:

FIRSTLY

EDF are applying their normal “six monthly review” process for existing customers in a situation where it is completely inappropriate for new customers joining in the middle of their six month period. For example, in my case I have paid three months direct debits  and therefore I am due to pay NINE more by the time I have had TWELVE months (annual) usage.

EDF have calculated my “annual usage” and its cost, and then deducted from it what I shall have paid by the end of that period by my present direct debits. They have then divided what this "proves" I shall owe by SIX “because it will be reviewed again in 6 months time”, and  then added it to my PRESENT direct debit amount! This is, as I told EDF, a “nonsense”, as by the end of their SIX month period  I shall have  used ONLY NINE months energy in total for which they are requiring me to pay for TWELVE months’ usage. Logically they should have divided it by NINE.  That error in itself has INFLATED the addition to my D.D. by 50% more than justified by their own calculations.

SECONDLY

Although EDF HAVE taken into account the credit I had already built up,  when calculating my actual account charges, they have NOT offset it against the amount they claimed I would be in deficit if they did not implement the increase in direct debit! IF you were in credit, ensure that they have taken it into account in your case.

THIRDLY

EDF are using an "estimated" annual usage to calculate the new direct debit. CHECK that this  is NOT (as it was in my case)  higher than your own actual usage justifies.

 

Robin9

They reviewed mine downwards - and increased my estimate of the debt that there will be on Sept 30th