Section 75 rejected - due to no response from vendor

htcclub

Hi there,

Amex has closed a section 75 claim I filled, reason being the vendor has not responded for months.
What is the next course of action? it's too late for chargeback.
Ombudsman?

GrumpyDil

I'd challenge the closure. S75 makes Amex equally liable as the original vendor. As it gets used in cases where companies have failed I don't see that a rejection on that basis is acceptable. 

pbartlett

The next stage is to open a complaint with Amex they should not close the S75 case for this reason

If Amex either reject your complaint or indeed don't reply then the Ombudsman

born_again

htcclub said:

Hi there,

Amex has closed a section 75 claim I filled, reason being the vendor has not responded for months.
What is the next course of action? it's too late for chargeback.
Ombudsman?

Complaint to AMEX on the matter. S75 does not rely on retailer responding. In fact in the vast majority of cases, the retailer is never involved.

htcclub

thanks guys I will push back to Amex.