Cruise cancelled - separate flight booking refusing refund

bagand96

I know it doesn't help now, but you may have had rebooking options, as per Lufthansa  help page:

If your flight is not cancelled but you would like to change your travel plans, you have the following options:

1.) You can rebook your travel date as often as you want without a change fee, except for Economy LIGHT fares and European Business Saver fares purchased after 01 August 2021.  Please refer to the fare rules. An additional payment may be required if the fare for the new flight is higher. The rebooking must be made prior to the original scheduled travel date. Please go to "My Bookings" to change your travel online or contact your travel agency.

To "My Bookings"

2.) All tickets issued before or on 31 July 2021, with a travel date between 01 February 2020 and 31 August 2021, can be exchanged once to a new travel, including changes to your travel class, departure or destination airport *. New travel must start latest by 31 July 2022. The ticket will be recalculated and additional payment may be required if the new fare is higher. To do so, please contact our Service Center or your travel agency by 31 October 2021 and have your ticket number ready.

It does depend on your ticket type (was it Economy LIGHT?) .  Again, it doesn't help you now, but I've cancelled Lufthansa flights in the past, and when I went through the cancellation on their website it told you how much would be refunded before you confirmed cancellation.

Not much you can do now other than have another go at appealing to their better nature, be humble and admit you made a mistake and didn't realise exactly what you were doing, and see if they'd be willing to reinstate your ticket for a future date (if of course you did have a ticket that would have been entitled to a date change)  It's a long shot though.

Sandtree

The_Fat_Controller said:

Caz3121, I disagree, for a cruise holiday with known fixed dates, absolutely no need to book a flexible fare.

In the middle of pandemic when half the world has significant and frequently changing travel restrictions? It would have been highly advisable to consider booking flexible tickets or use some other mechanism to enable cancellation (eg booking flights and cruise as a package).

In some cases flexible tickets are so much more expensive that its cheaper to accept you lose the flight and pay for a new one

jonnno said:

Pollycat said:

What type of flight ticket did you book?
Flexible?
Non-refundable?

It doesn’t say on the booking confirmation but presumably they’re non-refundable. Maybe we’re being naive but thought with giving them 10 months notice where they have the opportunity to resell the seats they would have been more sympathetic. 

They are likely to sympathetic but they sell flexible tickets for a reason and cannot undermine the premium they charge for flexible tickets by allowing non-flexible tickets to have the same benefits. Plus if you have ever worked in customer service you become very cynical very quickly as many customers are willing to spin whatever tale they think will get them a sympathy gesture of goodwill... still remember the woman who'd claimed her mother had just died 4 times in 6 years to get her loan repayments reduced by 90% or the other that claimed her husband had taken everything she'd bought on credit from her whilst she slept so we should reassign the debt to him, this included a gas cooker we'd plumbed in, 2x 4 seater sofas, 2x super king bed etc

lisyloo

jonnno said:

Pollycat said:

What type of flight ticket did you book?
Flexible?
Non-refundable?

It doesn’t say on the booking confirmation but presumably they’re non-refundable. Maybe we’re being naive but thought with giving them 10 months notice where they have the opportunity to resell the seats they would have been more sympathetic. 

it might depend on the location, but asia is badly affected at the moment.
some destinations won't be reselling even in 10 months.

Thrugelmir

The_Fat_Controller said:

@Caz3121, I disagree, for a cruise holiday with known fixed dates, absolutely no need to book a flexible fare.

There's always a possibility that you'll be unable to travel. Non flexible fares are cheaper for good reason. That's the risk that's taken when making ones own arrangements. 

mattyprice4004

jonnno said:

Pollycat said:

What type of flight ticket did you book?
Flexible?
Non-refundable?

It doesn’t say on the booking confirmation but presumably they’re non-refundable. Maybe we’re being naive but thought with giving them 10 months notice where they have the opportunity to resell the seats they would have been more sympathetic. 

It’s presumably a non refundable fare - sympathy doesn’t come into it I’m afraid.
You’ll have received a refund for the taxes on the ticket, but not the flights themselves.