Mercedes-Benz Dealership - 2+ Months without my car

TheCodeFox · 9 August 2021 at 6:23PM

DrEskimo said:

TheCodeFox said:

DrEskimo said:

Of course you're still paying monthly for it. The fact you chose to pay a finance company to loan you the money to buy it rather than use your own money upfront is irrelevant.

Whether you are owed compensation will depend on what your losses are. By all means make a complaint as they seem to have made a pigs ears of this, but be objective. The fact you don't like the loaner car or that you had to pay for a puncture you got on it (presumably you would have had to buy a new tyre for your car had you been using that instead...) are not likely to be valid reasons IMHO.

Try a different dealer after this. Preferably from a different group if within reasonable distance.

There's consumer rights for being sold faulty cars though, especially when it's on finance.

Has nothing to do with being on finance or not. Your consumer rights to rejecting the car are the same. What changes is that you do it through the finance company who speak with the dealership (as they own the car) rather than yourself.

It wasn't clear from your post whether you wanted to reject the car though? Your post only mentioned compensation.

Grumpy_chap said:

This sounds like an unfortunate chain of events, but overall it seems as though MB have been reasonable.

There have been some parts on genuine back-order delays, so I'd be inclined to trust that as true. There have also been some "pingdemic" events that can affect a garage as much as any business. Again. I'd be inclined to say it is true. Ultimately, MB have no interest in keeping your car taking up space while you rack up mileage on their loan car.

You may not like the C-Class but it would possibly be similar monthly payment as the E-Class. You are still paying the finance for the E-Class and will still own the E-Class to the same timetable.

The tyre puncture is unfortunate, but you'd have had to pay for that if the puncture happened on your own car. A puncture can happen to any car at any time - just bad luck.

You've already had £200 compensation for the initial disruption at the vehicle collection.

I can't see that any compensation is really due, but what level of compensation do you think you should receive?
What are your losses?
OR, is the real issue here that you want to reject the car and get your money back?

If you are after getting rid of this car, ask MB what they'll do. If they don't give an amicable outcome, then once you get the car back, you may be able to sell the car anyway to recoup as much or more than you paid last year if this thread is anything to go by https://forums.moneysavingexpert.com/discussion/6287638/car-prices-what-the/p1

Yeah at this point I'd want to reject it as I predict going off it's record that I'm just going to have headache after headache. I'll have a see what MB say. Their customer service team still haven't come back to me.

And yeah I saw that the valuations of used cars have gone up and I'm only a few months in and so far the valuations I'm getting even from we buy any car are near enough what I paid for it when I got it. I think I'll just be part exchanging it somewhere, more than likely BMW.