Gas Use 87,000 kWh per year

Robin9

fergies_army said:

stewie_griffin said:

What is the current reading and what was the reading you took when you joined BG?

Current = 3329
Opening = 1071

Looking at those meter reads  - was your meter been changed since you've lived there ?

fergies_army

Robin9 said:

Have you done this which I asked for earlier

Check the serial number of the meter itself with that shown in your bill.   The meter seems to be a metric one recording in m3.  Does the bill show cu ft or m3

I have ... The serial number is the old meter that was replaced in 2017. The bill doesn't state cu ft or M3 but lists the number of units "at 39.5 calorfic value".

fergies_army

Robin9 said:

fergies_army said:

stewie_griffin said:

What is the current reading and what was the reading you took when you joined BG?

Current = 3329
Opening = 1071

Looking at those meter reads  - was your meter been changed since you've lived there ?

It was changed in 2017.

Robin9

fergies_army said:

Robin9 said:

Have you done this which I asked for earlier

Check the serial number of the meter itself with that shown in your bill.   The meter seems to be a metric one recording in m3.  Does the bill show cu ft or m3

I have ... The serial number is the old meter that was replaced in 2017. The bill doesn't state cu ft or M3 but lists the number of units "at 39.5 calorfic value".

Problem solved then - the meter reading and billing systems have got out of sync.

Write - don't email or phone - a snail mail letter  headed COMPLAINT to BG.   Give account number, dates of change (a copy of the yellow sticker that gave the serial numbers and dates)