Revolut International Payment Reverted

fhill

Hi,

I pay into a stock plan each month with my employer which is managed by E*TRADE - I recently sold some of my shares (just under $9k USD) and decided to have the wire payment sent to my Revolut account as I have their premium plan which allows unlimited FX at a competitive rate. The payment was received into my account quite quickly and immediately placed on a hold for review. I was asked to provide proof of the source of funds which I did. I received a notification advising the review was complete and the source of funds were verified but the payment was still frozen.

I then reached out to Revolut via the app and an agent advised the message I received was an error and the review was still underway. I subsequently got an email advising the payment was reverted and the funds would be sent back to the sender in 5 working days. No explanation was given as to why this was done. I am now in limbo waiting for the funds to be returned to E*TRADE and will have to take the hit withdrawing to my Santander account and paying their fees/exchange for receiving a USD payment.

Has anyone ever encountered this issue and if so how will it really only take 5 days for the money to go back to my E*TRADE account?

Any help would be greatly appreciated. 

born_again

International payments can go through many parties. So timescale could be about right.
Don't forget to factor in some extra for E*Trade to find the payment once it gets back to them.

Shakin_Steve

As many people have said on here before, Revolut is great, until it isn't.

On-the-coast

I hope your money returns safely and quickly. I’m watching with interest because this is exactly the reason I opened my Revolut account.  I made one successful share sale a few years ago with no problems… but will be more wary now.