Switching Tesco current account

eastcorkram

My switch was supposed to complete yesterday. It didn't happen. Hasn't happened today either. So much for the seven day thing. 
I didn't get any communication about it getting postponed.
The new account is open, but Tesco one still there with balance. 
Will give it a day or two.

born_again

Thrugelmir said:

jimjames said:

Ballard said:

Don’t get me wrong, this is poor service from Tesco but I don’t see it as a disaster for the customer. 

Another entirely avoidable, self inflicted PR disaster for Tesco though

Any constructive ideas on how the transition could be managed?  The world is full of people who complain yet have no actual answers. 

The answer is simple. 

Move staff to help in that area. That is what we did when swamped by people switching in. Or employ some temps to get through.
Tell customers there will be a delay in the switching process, not just cancel the switches. Compo central for Tesco customers. 

Who ever was in charge of the whole "We are stopping banking" must not have much idea on their customers & what they were going to do. Gerry Mallon & Gary Duggan are the top 2. 

A good example is we have not had a thread like this about M&S and their customers having switches cancelled.

[Deleted User]

born_again said:

Thrugelmir said:

jimjames said:

Ballard said:

Don’t get me wrong, this is poor service from Tesco but I don’t see it as a disaster for the customer. 

Another entirely avoidable, self inflicted PR disaster for Tesco though

Any constructive ideas on how the transition could be managed?  The world is full of people who complain yet have no actual answers. 

The answer is simple. 

Move staff to help in that area. That is what we did when swamped by people switching in. Or employ some temps to get through.
Tell customers there will be a delay in the switching process, not just cancel the switches. Compo central for Tesco customers. 

Who ever was in charge of the whole "We are stopping banking" must not have much idea on their customers & what they were going to do. Gerry Mallon & Gary Duggan are the top 2. 

A good example is we have not had a thread like this about M&S and their customers having switches cancelled.

Yes, it could have been handled much better but most of these will be operating as glorified savings accounts. They should have just shut them down with the requisite two months notice -  unless people contact them to say they use as a main current account, check and if so allow them to remain open for longer/be switched.

M&S Bank isn't a fair comparison as it has sisters HSBC UK/ First Direct still operating as current account providers with their back office functionality & staff.

Thrugelmir

jimjames said:

Thrugelmir said:

jimjames said:

Ballard said:

Don’t get me wrong, this is poor service from Tesco but I don’t see it as a disaster for the customer. 

Another entirely avoidable, self inflicted PR disaster for Tesco though

Any constructive ideas on how the transition could be managed?  The world is full of people who complain yet have no actual answers. 

They could have staffed up for it or changed processes to handle higher volumes. 

Somewhat difficult in the middle of a global pandemic with the majority of existing staff working from home. 

colsten

Thrugelmir said:

jimjames said:

Thrugelmir said:

jimjames said:

Ballard said:

Don’t get me wrong, this is poor service from Tesco but I don’t see it as a disaster for the customer. 

Another entirely avoidable, self inflicted PR disaster for Tesco though

Any constructive ideas on how the transition could be managed?  The world is full of people who complain yet have no actual answers. 

They could have staffed up for it or changed processes to handle higher volumes. 

Somewhat difficult in the middle of a global pandemic with the majority of existing staff working from home. 

In which case, they should have moved the date by which they stop offering the accounts. This date wasn't forced on them. They chose it.

In addition, I can't think of any reason why the staff processing the switch requests would have to be in the office, as there is no reason why they should not have secure access to their systems from home. Even I have to say that the Covid / Lockdown / Pingdemic excuses are wearing a bit thin after a while. 

WillPS

Deleted User said:

born_again said:

Thrugelmir said:

jimjames said:

Ballard said:

Don’t get me wrong, this is poor service from Tesco but I don’t see it as a disaster for the customer. 

Another entirely avoidable, self inflicted PR disaster for Tesco though

Any constructive ideas on how the transition could be managed?  The world is full of people who complain yet have no actual answers. 

The answer is simple. 

Move staff to help in that area. That is what we did when swamped by people switching in. Or employ some temps to get through.
Tell customers there will be a delay in the switching process, not just cancel the switches. Compo central for Tesco customers. 

Who ever was in charge of the whole "We are stopping banking" must not have much idea on their customers & what they were going to do. Gerry Mallon & Gary Duggan are the top 2. 

A good example is we have not had a thread like this about M&S and their customers having switches cancelled.

Yes, it could have been handled much better but most of these will be operating as glorified savings accounts. They should have just shut them down with the requisite two months notice -  unless people contact them to say they use as a main current account, check and if so allow them to remain open for longer/be switched.

M&S Bank isn't a fair comparison as it has sisters HSBC UK/ First Direct still operating as current account providers with their back office functionality & staff.

Once again, the HR arrangements of a bank are no concern of the customer's. They have a right to service as described in the bank's literature - which includes the Current Account switch guarantee.

jimjames

Deleted User said:

born_again said:

Thrugelmir said:

jimjames said:

Ballard said:

Don’t get me wrong, this is poor service from Tesco but I don’t see it as a disaster for the customer. 

Another entirely avoidable, self inflicted PR disaster for Tesco though

Any constructive ideas on how the transition could be managed?  The world is full of people who complain yet have no actual answers. 

The answer is simple. 

Move staff to help in that area. That is what we did when swamped by people switching in. Or employ some temps to get through.
Tell customers there will be a delay in the switching process, not just cancel the switches. Compo central for Tesco customers. 

Who ever was in charge of the whole "We are stopping banking" must not have much idea on their customers & what they were going to do. Gerry Mallon & Gary Duggan are the top 2. 

A good example is we have not had a thread like this about M&S and their customers having switches cancelled.

Yes, it could have been handled much better but most of these will be operating as glorified savings accounts. 

I'd hope anyone using them as a savings account would not be on MSE. Any account paying no interest isn't a sensible option for any money saver!