Did you get your Amazon voucher from British Gas?

chrisquirk

Hi, I signed up for BG Homecare on 2nd Dec 2020. I was promised an Amazon voucher I think in the region of £160 which was a major attraction for the account. Despite multiple chat sessions with them promising I would be sent it, still no sign. The last chat said he would escalate to management, 2 weeks later, still no voucher!

Anyone else had this difficulty? Can anyone remember the exact amount promised? It was announced on MSE back then.

Thanks

[Deleted User]

You may want to consider using the BG complaints procedure. That’s the only way I managed to get a resolution to my issues earlier in the year and a cheque sorted for over £200 they owed me. I was going round in circles with the live chat agents. 

chrisquirk

I have now written a complaint letter including the live chat texts. That was over a week ago and not heard anything, they certainly don't rush themselves do they?

chrisquirk

I have written two letters of complaint to BG and not had a reply. Don't know what to do, flabbergasted.