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Hermes delivery
smig64
Posts: 3 Newbie
So after posting a parcel on 25th July 2021 for next day delivery its now 5th Aug 21 and parcel still not arrived get message on tracking due to major event its not been delivered can't speak or email anyone at hermes were do I stand with this as it's worth a lot of money
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The best way is via social media, I have got responses via a facebook message before now where I was ignored on their own help pages.smig64 said:So after posting a parcel on 25th July 2021 for next day delivery its now 5th Aug 21 and parcel still not arrived get message on tracking due to major event its not been delivered can't speak or email anyone at hermes were do I stand with this as it's worth a lot of money
Assuming it was fully insured the other way is to start a claim for loss - start here
https://www.myhermes.co.uk/faqs/account/how-do-i-submit-a-claim-for-a-lost-or-damaged-parcel
One other question- did you buy direct from MyHermes or via a third party?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Hi tried Facebook twitter ceo email still nothing it was bought through parcels2go they have started an investigation silly me didn't pay for full insurance as never had issues with them before I only want to know where the parcel is and I will go and pick it up thank you for your reply0
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The reason I asked about where you purchased is that it makes a difference to how you claim. Your claim is with Parcel2go (who incidentally offer no insurance at all unless you pay extra) so you need to speak to them- not MyHermes. If you did opt for basic insurance through Parcel2Go you need to see what their claim procedure is.smig64 said:Hi tried Facebook twitter ceo email still nothing it was bought through parcels2go they have started an investigation silly me didn't pay for full insurance as never had issues with them before I only want to know where the parcel is and I will go and pick it up thank you for your reply
However, re the tracking there is nothing to stop you keep trying MyHermes for an update, but from other threads on here they will almost certainly just turn round and say it is probably lost, and wipe their hands of it.
Not good news at all I'm afraid.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Hi thanks again for your advice i emailed the ceo who in turn got her sidekick to reply to me she said its last checkpoint was rugby depot and was going to look into it so we shall see what happens0
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