Appliances Direct - warning premium phone number

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I spent 4m 47s on hold trying to ask AD a question about a product as they have not published the necessary info on their website. I didn't realise the 0871 number was premium until I got a text from O2 advising me I had called a premium number. Luckily I didn't have time to wait and hung up before wasting any more money. £2.47 wasted. Seems sneaky they would do this and not have a normal rate phone number. I shall be buying my heater elsewhere now.

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  • pbartlett
    pbartlett Posts: 1,397 Forumite
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    edited 5 August 2021 at 11:53AM
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    0871 numbers are not premium as such (they begin with 09) but are non-geographic and charged around 10p a minute from landlines, about 35p from mobiles.

    This has been the case for at least 20 years - have you never called an 0871 number before ?
  • mjm3346
    mjm3346 Posts: 46,952 Forumite
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    They state the call cost onsite next to the number 

    "Calls cost 13ppm plus your network access charge"
  • pbartlett
    pbartlett Posts: 1,397 Forumite
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    ..which appears to be 55p for O2.
  • mjm3346
    mjm3346 Posts: 46,952 Forumite
    First Anniversary Name Dropper Photogenic First Post
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    pbartlett said:
    ..which appears to be 55p for O2.
    Probably not using a landline
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