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Appliances Direct - warning premium phone number
Kavajo
Posts: 120 Forumite
I spent 4m 47s on hold trying to ask AD a question about a product as they have not published the necessary info on their website. I didn't realise the 0871 number was premium until I got a text from O2 advising me I had called a premium number. Luckily I didn't have time to wait and hung up before wasting any more money. £2.47 wasted. Seems sneaky they would do this and not have a normal rate phone number. I shall be buying my heater elsewhere now.
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Comments
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0871 numbers are not premium as such (they begin with 09) but are non-geographic and charged around 10p a minute from landlines, about 35p from mobiles.
This has been the case for at least 20 years - have you never called an 0871 number before ?0 -
They state the call cost onsite next to the number
"Calls cost 13ppm plus your network access charge"
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..which appears to be 55p for O2.0
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