Harassment from Intrum

pip_9

Hi Guys,

Please can you advice me how to proceed with Intrum, they have bought a debt from Tesco worth £2,000. I previously had a payment plan with Tesco set up for £1 a month. Intrum contacted me for the 1st time on the 30/06/21 and since then they have been calling me at least 3 times a day, this has peaked at 7. Around 3 weeks later I went onto their site filled out a income and expenditure from, and it said you cant afford to pay us now, we'll give you 30 days breathing space. This was on the 24th of July, since then they have still kept calling me 3+ times a day and leaving messages. Yesterday I got annoyed with them, call them back and said this is affecting my mental health, you agreed to not call me for 30 days yet nothing has changed. The agent informed me a hold has been put on the account and I would not receive any more calls for 30 days, I also said I would like to raise a complaint. Today they have carried on like nothing had changed, 2 calls already today and its only 10.33am and they have already left a message. 

Can I report them to somebody for harassment or what else would you advise?

Thanks

bargainbetty

Block their number? Send them an email stating that you will only communicate with them in writing from here and that further calls will be reported to the ICO as harassment. 

sourcrates

Waste of time complaining, you can invoke GDPR as mentioned above, but why not play them at their own game, have some fun with them, try not to take it so seriously, after all, its only money, and if you haven`t got it, its tough luck for them isn`t it.

You have to remember that a debt buyer`s power is pretty much non existent, they have the same recourse to the courts like anyone else, but that is a waste of time if you have no money.

Best plan of action is simply block the numbers, they will have a few, so block em all, try not to let it bother you, they use the phone as its the quickest and cheapest way to contact you, simple as that.

They will not be aware of your previous payment arrangement, so write to them and inform them of your situation, and say you will continue with token payments for now, if that is still sustainable.

Make a request under section 77-79 CCA for a copy of your credit agreement, that will keep them quiet as a mouse for months to come, if you don`t know what I'm taking about, please Google it.

You have  to be pro-active with these companies to stay one step ahead of them.

Good luck.