Flight Delay - Thomson Fly (EU Reg 261/2004)

jd79

We recently suffered a five hour delay on a flight from Coventry to Venice. Not a good start to the holiday considering it is such a short journey.
During this time we were not offered meals/drinks/phone calls/emails/ faxes and quite frankly the service by THOMSONS was appalling. I duly sent off a letter and have just just received a reply from THOMSONS and surprise surprise they do not believe that we should be compensated in any shape or form for their dreadful performance. If we, the travelling public. are entitled to meals etc under Reg 261, and companies, such as THOMSONS breach this legislation surely we must be compensated.

What say you?

JD

MiM

I think the airlines deny claims automatically. I am currently in dispute with Ryanair. The EU reg is fairly new and the airlines are fighting it and certainly seem to be ignoring it.

You complain to the Air Transport Users Council but they've just told me they can't investigate my claim because they're not a statutory body. i think they're wrong and am currently telling them so.

By the way, I think there are some exceptions which protect the airlines against circumstances beyond their control.

AUC...

http://www.caa.co.uk/default.aspx?categoryid=306

Regulation...

http://europa.eu.int/eur-lex/lex/LexUriServ/LexUriServ.do?uri=CELEX:32004R0261:EN:HTML

jd79

Hi MiM

Thanks for your reply - very helpful. This matter was well within the control of THOMSONS however, they at present are taking up the incident with their handling agents so the can improve things for the future - so they say. I wish you well with your complaint.

JD

Norman-B

I had a 3 and a half hour delay from Palma to Southampton two weeks ago. I think one of the biggest problems was that we sat there with no information. If only someone from Thomsonfly had come along and said something about the delay, it would have made a difference. On boarding the plane, what would it have cost them to have given all on board (not that many) a free coffee! It's not that I wanted something free but it would have been nice PR if they had.
I had the usual Blah Blah reply.

Mind you, I suppose you sometimes get what you pay for.