Easylife Rewards Club - trial membership - SCAM!

chriz123

We had used EasyLife a few times, and a few months ago I was talked into doing a free trial for membership. I was so bored with the person on the other end as he was clearly just going off a script, that I just agreed. However very shortly after I realised that it wouldn’t be worth me paying the £70 a year membership and so decided to cancel. This was back in April, which they confirmed by email on the 22nd. Part of the trial entitled me to £15 off my grocery bill. In order to get the refund I was required to post them the membership card and the receipt, which I did…in the same envelope. After much waiting I heard nothing. When I rang them to chase up, they conveniently said they only received the card and not the receipt! I told them that was not possible as I know 100% that I sent them both in the same envelope. Since then I’ve been in conversation with them by email and they just tell me that they are looking into it, which was on the 7th July. I have concluded this is obviously a scam. They think I will just give up because I can’t be bothered to keep emailing them. Don’t bother with the free trial unless you are intending to take up the full membership. You will still have to pay the initial £1.99 as part of the trial. Just because of all this I have made a point not to buy anything from their magazine anymore. I have found that a lot of their stuff doesn’t even work as it says it should anyway.

mjm3346

Many posts about them on MSE and a trustpilot rating of 97% bad 2% poor - and the one excellent rating was actually a complaint (Unable to contact company to ask for refund!)

https://www.trustpilot.com/review/easylife.store

Tokmon

chriz123 said:

We had used EasyLife a few times, and a few months ago I was talked into doing a free trial for membership. I was so bored with the person on the other end as he was clearly just going off a script, that I just agreed. However very shortly after I realised that it wouldn’t be worth me paying the £70 a year membership and so decided to cancel. This was back in April, which they confirmed by email on the 22nd. Part of the trial entitled me to £15 off my grocery bill. In order to get the refund I was required to post them the membership card and the receipt, which I did…in the same envelope. After much waiting I heard nothing. When I rang them to chase up, they conveniently said they only received the card and not the receipt! I told them that was not possible as I know 100% that I sent them both in the same envelope. Since then I’ve been in conversation with them by email and they just tell me that they are looking into it, which was on the 7th July. I have concluded this is obviously a scam. They think I will just give up because I can’t be bothered to keep emailing them. Don’t bother with the free trial unless you are intending to take up the full membership. You will still have to pay the initial £1.99 as part of the trial. Just because of all this I have made a point not to buy anything from their magazine anymore. I have found that a lot of their stuff doesn’t even work as it says it should anyway.

Why would you just agree?. Surely you would just say "Sorry I'm not interested" or just hang up the phone if they persist. You shouldn't just agree to contracts just because your "bored".

tempus_fugit

chriz123 said:

We had used EasyLife a few times, and a few months ago I was talked into doing a free trial for membership. I was so bored with the person on the other end as he was clearly just going off a script, that I just agreed. However very shortly after I realised that it wouldn’t be worth me paying the £70 a year membership and so decided to cancel. This was back in April, which they confirmed by email on the 22nd. Part of the trial entitled me to £15 off my grocery bill. In order to get the refund I was required to post them the membership card and the receipt, which I did…in the same envelope. After much waiting I heard nothing. When I rang them to chase up, they conveniently said they only received the card and not the receipt! I told them that was not possible as I know 100% that I sent them both in the same envelope. Since then I’ve been in conversation with them by email and they just tell me that they are looking into it, which was on the 7th July. I have concluded this is obviously a scam. They think I will just give up because I can’t be bothered to keep emailing them. Don’t bother with the free trial unless you are intending to take up the full membership. You will still have to pay the initial £1.99 as part of the trial. Just because of all this I have made a point not to buy anything from their magazine anymore. I have found that a lot of their stuff doesn’t even work as it says it should anyway.

I’m confused. I thought you had cancelled the trial so why were you then trying to claim the £15 off that the trial entitled you to? It must be one or the other surely?

Mr_Jay

mjm3346 said:

Many posts about them on MSE and a trustpilot rating of 97% bad 2% poor - and the one excellent rating was actually a complaint (Unable to contact company to ask for refund!)

https://www.trustpilot.com/review/easylife.store

That's a US review site above......the UK site is https://uk.trustpilot.com/review/easylife.co.uk

Which unbelievably has a 'Great' status.  My recent experience is very much not great, currently going through the hoops of getting a refund for a club membership that my elderly mother did not agree to.  Although they have promised to refund her, I do not trust them. Spoke to 6 people in customer services and they all have an African / Nigerian accent. Anyone know where their call centre is located ?!?

Anyway, I have cancelled the credit card as a precaution. Waiting for it's replacement with a new 16 digit number.

UPDATE - The name of the club membership that Easylife 'kindly' signed my Mum up to was, according to the Easylife call centre, 'My Top Rewards'.  I can confirm that after my call the full amount taken from my Mum's credit card of £69.50 was credited back to her card within 3 working days.  Must admit I didn't expect that, I was expecting further battles....they won't be able to debit her card again as it's now been cancelled and she won't be ordering anything off Easylife ever again either. Dubious company to say the least.