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Original pacakaging

Simsam
Simsam Posts: 1 Newbie
First Anniversary
in Consumer rights
I ordered a wardrobe and bedside tables in Oct 2020, and they arrived on 18 Feb 2021. Some pieces were damaged and I’ve had lots of problems getting the bits replaced. I have now cancelled the order and want it collected. Some of the components are still in the original packaging, but my husband has disposed of some of the packaging. Can it still be returned please without all the original packing? Thank you

Comments

  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Have you asked the vendor ??
  • user1977
    user1977 Posts: 19,207 Forumite
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    No need for original packaging if you're exercising your right to return on the basis of it not being as described etc (as opposed to a change of mind).
  • theonlywayisup
    theonlywayisup Posts: 16,032 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    How long after the order did you tell them you were rejecting it?
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,846 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    user1977 said:
    No need for original packaging if you're exercising your right to return on the basis of it not being as described etc (as opposed to a change of mind).
    No direct need for original packaging if changing your mind either :) 
    In the game of chess you can never let your adversary see your pieces
  • Sandtree
    Sandtree Posts: 10,628 Forumite
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    the_lunatic_is_in_my_head said:
    user1977 said:
    No need for original packaging if you're exercising your right to return on the basis of it not being as described etc (as opposed to a change of mind).
    No direct need for original packaging if changing your mind either :) 
    Depends what you consider packaging... the outer brown box then sure... the products own box with the branding/product image etc? Would imagine it falls foul of any excess handling terms if you buy something, have a change of mind and return it in an unsaleable condition without its box.
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    the_lunatic_is_in_my_head said:
    user1977 said:
    No need for original packaging if you're exercising your right to return on the basis of it not being as described etc (as opposed to a change of mind).
    No direct need for original packaging if changing your mind either :) 
    Yes, but you're opening yourself up to a diminished refund due to excess handling. 
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,846 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    mattyprice4004 said:
    the_lunatic_is_in_my_head said:
    user1977 said:
    No need for original packaging if you're exercising your right to return on the basis of it not being as described etc (as opposed to a change of mind).
    No direct need for original packaging if changing your mind either :) 
    Yes, but you're opening yourself up to a diminished refund due to excess handling. 
    That may be so, assuming the retailer provides the correct information which few actually do, but still no direct need to have the original packaging. 
    In the game of chess you can never let your adversary see your pieces
  • Sandtree
    Sandtree Posts: 10,628 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    the_lunatic_is_in_my_head said:
    mattyprice4004 said:
    the_lunatic_is_in_my_head said:
    user1977 said:
    No need for original packaging if you're exercising your right to return on the basis of it not being as described etc (as opposed to a change of mind).
    No direct need for original packaging if changing your mind either :) 
    Yes, but you're opening yourself up to a diminished refund due to excess handling. 
    That may be so, assuming the retailer provides the correct information which few actually do, but still no direct need to have the original packaging. 
    Can we be clear here.... take a typical amazon order for a pair of headphone... you get a box big enough for a family to live in, two tonnes of brown paper and a small branded box with the headset, instructions, connector etc. 

    Are you saying you can thrown the headphones, connector and instructions into the giant box minus their own original packaging and still expect a full refund even though clearly the product is no longer saleable?
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,846 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 3 August 2021 at 4:36PM
    Sandtree said:
    the_lunatic_is_in_my_head said:
    mattyprice4004 said:
    the_lunatic_is_in_my_head said:
    user1977 said:
    No need for original packaging if you're exercising your right to return on the basis of it not being as described etc (as opposed to a change of mind).
    No direct need for original packaging if changing your mind either :) 
    Yes, but you're opening yourself up to a diminished refund due to excess handling. 
    That may be so, assuming the retailer provides the correct information which few actually do, but still no direct need to have the original packaging. 
    Can we be clear here.... take a typical amazon order for a pair of headphone... you get a box big enough for a family to live in, two tonnes of brown paper and a small branded box with the headset, instructions, connector etc. 

    Are you saying you can thrown the headphones, connector and instructions into the giant box minus their own original packaging and still expect a full refund even though clearly the product is no longer saleable?
    Yes you can expect a full refund in that situation as Amazon doesn't provide the correct required information (on the right to cancel required by paragraph (l) of Schedule 2, in accordance with Part 2) via durable means. 

    Should you buy from a different retailer who did provide the correct required information via durable means they'd be permitted to make a deduction for diminished value due to excessive handling, the reduction may be up to the full contract price but should be appropriate. .

    The retailer wouldn't be able to refuse your right to cancel as the condition of the goods or their ability to be resold is not linked to the consumer's right to cancel the contract (hence no direct need).
    In the game of chess you can never let your adversary see your pieces
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