DPD Delivey Fiasco

MadMuncher

The issue that I have experienced was:  for 2 days  Sun & Mon) I have waited in for the above delivery, Both days I received messages to say that we missed as there was no one in. Both times you have sent pictures of the attempted delivery, both are different and niether are of my residence. This despite that earlier on the 2nd day before it left the depot i updated my profile on the DPD app with a picture of my place. its an apartment block and they have delivered to me many times

So there is no way to speak to them as all the numbers I cound find went to their automated  response system with no way past. In the end I cancelled the Amazon order and got a refund. Surely these firms must have some way of contacing them. I have sent complaint via Resolver and their online forms 

jon81uk

Complain to Amazon.
You are not the customer of DPD hence why you can't contact them easily.

MadMuncher

I did an cancelled the order and got a refund, but thats no the issue, it was the fact that they didnt deliver and put up 2 different pictures that are not my place

jon81uk

Did you complain to Amazon that you weren't happy with their courier?

MadMuncher

OK if you hold on quietly long enough you will get put through to a real person, just be silent and enter no details every time (at least 3) they try to get you enter your details, I also hid my number which stops it automatically recognising you and going straight to the redelivery options. I eventually got though to a nice lady who was very helpful

MadMuncher

Amazon have said that they will escalate with DPD