Wireless Keyboard stopped working

Majic

I use a Logitech wireless keyboard, no problems whatsoever. My wireless mouse was damaged a M185? so I replaced it with a Microsoft wireless mouse. This worked fine but my Logitech keyboard stopped working. I have tried moving the dongle to other USB ports but no good. Can anyone suggest what I can do to get the keyboard working again

dil1976

Change the batteries?

Majic

Done, seems to be some kind of conflict?

Devlin1976

I think there is a reset button underneath the keyboard which you can press and there should be one on the wireless receiver which 'resyncs' the keyboard,i know i used to do that with mine which worked but i switched back to wired.

Majic

I don't have a reset button on either my mouse or keyboard

John_Gray

Does the keyboard work after you remove the mouse dongle and mouse well away?

Majic

John_Gray said:

Does the keyboard work after you remove the mouse dongle and mouse well away?

The only time the logitech keyboard does not work is when the Microsoft Mouse dongle is plugged into another USB. At that point the mouse works fine, but keyboard stops working

[Deleted User]

Could be a few different things, the exact model of the devices you are trying to use is always useful, I think the only model number you mentioned was the broken one.

Drivers / radio interference / USB3.0 interference are all issues with wireless keyboards and mice but knowing exactly which models we are dealing with would help enormously.

Majic

Logitech Keyboard=K270
Microsoft Wireless Mobile 1850 Mouse

[Deleted User]

Majic said:

Logitech Keyboard=K270
Microsoft Wireless Mobile 1850 Mouse

Thanks, right so you aren't the only person suffering these issue from a quick Google but I can't seem to find a definitive solution to it.

Both devices use the 2.4Ghz band for the wireless connection, they could be interfering. As somebody suggested above, putting each dongle as far apart from each other - eg otherside of laptop or front/back on a desktop PC.

Also a USB extension lead may be useful, Logitech provided one with my K800 wireless keyboard for exact same purpose and I needed to use it because my dongle is in a docking station that interfered with the signal - it might help provide separation between your Microsoft and Logitech dongles.

As a matter of routine with any such issues, go to manufacturer website to download and install their latest drivers and firmware for each product:

Dongle firmware:
https://support.logi.com/hc/en-us/articles/360035037273

Keyboard firmware and drivers:
https://www.drivers-logitech.com/logitech-wireless-keyboard-k270-driver/

Microsoft drivers all built in to Windows and no firmware updates appear available.

Then try using the Logitech unifying software to re-pair the keyboard:

https://support.logi.com/hc/en-us/articles/360025297913-Logitech-Unifying-Software


I grasping at straws a bit though, can't say any of the above will solve the problem but they are the things I would do in the circumstances.

flaneurs_lobster

A bit ironic suggesting the use of an extension lead to fix a wireless problem.