Not being billed for electricity after switching to Octopus Go Faster

Jaxer

I've been on the Octopus Tracker tariff for a few months and everything was billed/paid on a regular monthly cycle. A couple of months ago, I requested a switch to Go Faster for electricity which all went smoothly, and I can see the tariff info on my account dashboard for both gas (tracker) and electricity (go faster).

On the day I switched, an interim electricity bill was raised, but since then I've only had bills issued for the gas usage. This means the amounts collected by direct debit are pretty nominal and my account balance is in healthy credit. The readings are definitely going through from the meter as I can see my daily usage on the dashboard and my IHD is showing electricity info. Does anyone know if the go faster tariff is billed differently as I would have thought that by now (after 2 regular billing cycles) it would have gone back to being billed monthly for gas and electricty?

I've sent an email to Customer Service so I'm waiting on their response.

MWT

Odds are you have at least one day where the data is missing and this will stop the billing cycle from running.

You've already done the right thing by raising a query with CS, they should be able to retrieve the missing data and run the bill.

niktheguru

Go faster is usually billed on a monthly basis, sometimes the first bill can take 2 months depending on when in the monthly billing cycle you were moved. If you contact octopus they’ll generate a bill for you. Best to call as sometimes (quite often) your email to the. Gets lost in their systems and you never receive a reply despite them being able to see it when you call them!