Laptop help please

4suzie

I am trying to help a friend with her painfully slow laptop. In the end I did a system reset clean one. so my problem is I can't do any windows updates I am getting windows update error encounted (0x80071a91) also I am having trouble finding drivers. I might just add since doing the reset the laptop has improved to what it was.

The laptop is System Manufacturer TOSHIBA

System Model SATELLITE C50-B

System Type x64-based PC
Running Windows 10 Pro

Version 10.0.19041 Build 19041

ann_droid

Hi
Strangely Windows updates only like to run once every 24 hours.

There are mega-millions here
https://www.catalog.update.microsoft.com/Search.aspx?q=windows 10

Perhaps
https://support.dynabook.com/support/modelHome?freeText=PSCMLU-02T01N&osId=3333785

error info.....

https://answers.microsoft.com/en-us/windows/forum/all/windows-10-error-code-0x80071a91/6799b822-7cc3-4286-a2a8-184277e7bc34

4suzie

Thanks very much ann for the links, I will go have a look and try their help.

ann_droid

Download onto your device and use the sneakernet, USB stick and WALK the software there.

4suzie

Thanks ann I did the cmd option fsutil resource setautoreset true C:\ updated windows and it updated fine, things seem a lot better now.

J_B

In my experience, just constantly restarting W10 often sorts out stubborn updates.

Does the machine have an SSD or a slower HDD?

webjaved

Good old constant W10 updates. I've not had one in a week or two now.

4suzie

J_B said:

In my experience, just constantly restarting W10 often sorts out stubborn updates.

Does the machine have an SSD or a slower HDD?

It is a HHD

OnlyTheBestWillDo

I have a sneaking suspicion that it is running with an Intel® Celeron® N2830 or Intel® Celeron® N2840

Dire: 



If so, please suggest to your friend to swap the HDD for an SSD. It will make all the difference. Without it the device is barely fit for purpose.

Take a look at this video featuring a device of similar specification. HDD on the left; SSD on the right:

https://www.youtube.com/watch?v=e57EcYw6qLE


This video shows you how to get to the HDD in the first minute and a half:

https://www.youtube.com/watch?v=xh0-bSpCTnY

4suzie

Thanks very much for your help WillD I have SSD on my computer you are right it's much faster, I will suggest it to her.

OnlyTheBestWillDo

4suzie said:

Thanks very much for your help WillD I have SSD on my computer you are right it's much faster, I will suggest it to her.

Currently starting at around £25.